Pottery Barn offers expertly crafted home furnishings and decor. A multi-channel retailer with a vibrant ecommerce site, inspiring catalogs and brick-and-mortar stores all over the world, they got their start in 1949 in Chelsea, New York. Shop furniture, bedding & accessories designed to help you create a home that’s as beautiful as it is comfortable.
This upscale furniture chain also sells bed & bath items, tableware, lighting & other home goods.
Located In: The Summit Birmingham
Service Options: In-store shopping · Curbside pickup
Health and Safety: Mask required ·
Hours
| Saturday | 10AM–8PM |
| Sunday | 12–6PM |
| Monday | 10AM–8PM |
| Tuesday | 10AM–8PM |
| Wednesday | 10AM–8PM |
| Thursday | 10AM–8PM |
| Friday | 10AM–8PM |
Address and Contact Information
Address: 300 Summit Blvd Ste 100, Vestavia Hills, AL 35243 Phone: (205) 298-0373 Website: https://www.potterybarn.com/stores/us/al/birmingham-the-summit/
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Review Summary
hank armstrong
Higher priced home goods and accessories but stylish and comfortable.
shon campbell
We just had a horrible experience with a purchase of a sofa.
Marvin Shelsky
The service was great and the associates were very helpful and caring.
D M
Condescending staff, rude. Because I have a medical condition (which I had explained before to them) which worsens with a mask, the manager refused to assist me or allow me to stay in the store. The medical exemptions for face masks in the State of Alabama are LAW by Executive Order of the Governor, and posted clearly online. I shared this information but they still refused, which put them as non-compliant with AL Law. They said to be able to pick out a sofa, I had to come in before opening or after by appointment. I graciously agreed to that, although the comments were public and snarky Just so you know we will not be able to be near you. There were multiple other Customers who were forced to observe. The Manager made a show of backing up from me, so as not to be close. I responded light-heartedly, we scheduled a time and I left. Within an hour or two the Manager called me at home and said she would not be able to help me in person as promised; that it would have to be virtual. I told her I didn’t understand, and asked if I could speak with someone else. She said she would have her District Manager call me. She then called me back shortly and said the District Manager said to call Customer Service to help me–not any specific person–just Customer Service in general. What could Customer Service do about a store? What is wrong with this store? Who acts this way? I called The Pottery Barn in Nashville said they said they would be happy to help me. The Birmingham store needs some serious help. As best as I can tell, Pottery Barn corporate in San Francisco has told their stores that the law in California usurps the laws of any other states, when it comes to the mask mandate. That is actually false and illegal. All that aside, the worst of the experience was the horrible way I was treated by the Salesperson, and then the Manager. It was clear that their intent was to shame and intimidate me in front of the other Customers and Staff. The situation could have been handled as an aside conversation, but it was not. The worst customer service ever.
Dey’Jah Money McGee Rasmussen
Loveddddd them they are so nice and helpful also they have a GREAT eye , I literally walked in not knowing what I wanted and they put it together what I needed better then I would have myself OR ANYWHERE ELSE I have been searching for a dinning set for 2 weeks , I wish came here in the first place #QUALITY
Kendall Reaves
I’m being generous with the rating. The store has ppl who were not helpful and actually told me find it myself. All guys working that day and two ignored while one never asked me to help look up ordering it. Missed out on a big sale snd realizing PB has gone down in quality. Been customer for over 30 years. I’ve been waiting on an order online for 3 months that keeps getting cancelled. Save your $$ and buy elsewhere w local businesses.