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The UPS Store #3191 in Fairbanks offers in-store and online printing, document finishing, a mailbox for all of your mail and packages, notary, packing, shipping, and even freight services – locally owned and operated and here to help. Stop by and visit us today – On Geist One Block West Of University Avenue Next To McDonald’s.
Store offering shipping, packaging, printing & other services, plus office supplies.
Hours
| Sunday | Closed |
| Monday | 8:30AM–6:30PM |
| Tuesday | 8:30AM–6:30PM |
| Wednesday | 8:30AM–6:30PM |
| Thursday | 8:30AM–6:30PM |
| Friday | 8:30AM–6:30PM |
| Saturday | 9AM–5PM |
Address and Contact Information
Address: 3875 Geist Rd Ste E, Fairbanks, AK 99709 Phone: (907) 479-2250 Website: https://locations.theupsstore.com/ak/fairbanks/3875-geist-rd?utm_source=Yext&utm_medium=organic&utm_campaign=Listings
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Review Summary
George Howard
I highly recommend this location for the services they offer.
Anna Adamova
Find employees who actually want to work!
Desiree Thorstad
Horrible communication, horrible service,horrible everything don’t use them!
Anna Adamova
They close at 5 yet stop services when they feel like it. Got there at 4:30 to be told services end at 4:30 when they close at 5. Find employees who actually want to work!
Mary Farnstrom (The Unhinged Alaskan)
I’ve literally (yes, I mean literally) NEVER been in and out of a UPS as quickly as I was this last time. Granted I had prepaid return shipping, but I was in this UPS store less than five minutes and the clerk that helped me was incredibly sweet and helpful. I’ve been to this location several times and am honestly not sure why it has such low reviews, because I’ve never had subpar service here.
Fredrick Pruce
Customer service has been terrible for the past two to three years, WELL before the Covid Crisis started. I have been a customer for ten years, the annual fees have gone up every year for the past 6 years. This store is consistently understaffed to the point where the employees cannot accomplish all of their tasks in one shift, and refuse to do anything that seems like it might take any extra effort or time. I have experienced, on no less than two dozen times, the employee refusing to give me a delivered package because they Just don’t have time to sort through all the packages and find yours — EVEN though I can SEE my package with my name on the box from across the counter and pointed it out to them, they still refuse to give it to me, rudely telling me to come back tomorrow. Not only has this happened to me, but I have seen it happen to others while in the store on many occasions. I recently witnessed the employee arguing with a customer and refusing to give them their package (which was visible) for a longer amount of time than it would have taken the employee to get the package, scan it with their hand tool to check it in and hand it to the customer! This is completely unacceptable customer service. I will NOT be renewing my box next year, and I will NOT recommend anyone consider using this store until management decides to stop pocketing their member’s annual fees and hire more employees to get the job done. How does it make sense that the annual fees have tripled over the past 6 years, but somehow they have usually only one person working at a time, and that after I get delivery notifications on my packages, I have to wait two days for them to even consider letting me have it?