FedEx Office in Birmingham, AL provides a one-stop shop for small businesses printing and shipping expertise and reliable customer service when and where you need it. Services include copying and digital printing, direct mail, signs and graphics, Internet access, computer rental, fax services, passport photos, FedEx Express and FedEx Ground shipping. Upload documents with FedEx Office Print Online, and have your flyers, brochures, presentations or signs ready for convenient pick-up or delivery. FedEx Kinko’s is now FedEx Office.
Hours
| Sunday | 12–6PM |
| Monday | 8AM–8PM |
| Tuesday | 8AM–8PM |
| Wednesday | 8AM–8PM |
| Thursday | 8AM–8PM |
| Friday | 8AM–8PM |
| Saturday | 9AM–6PM |
Address and Contact Information
Address: 312 20th St N, Birmingham, AL 35203 Phone: (205) 252-2509 Website: https://local.fedex.com/en-us/al/birmingham/office-1517/?cmp=LOC-1001545-3-1-971-1110000-US-US-EN-GPLCOPYANDPRINT
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Review Summary
Andrew Weaver
Great employees; more helpful service than I expected.
Karla Pesquera
I happy they have a good people working there, good customer service
Lynne Davis
Customer service thai just received is despicable.
Cindy Hafley
Michael’s customer service is atrocious. He is who did my transaction and he was so rude I was honestly stunned. He was literally sighing, rolling his eyes, got smart when I said I wanted to “mail” something (“You mean you want to SHIP it?”). You would have thought it was the end of the world when he had to verify my address and it turned out I needed to change it. So unnecessary. I was also shocked when I looked at his name tag and it said he has been there since 1999. From the other reviews I’ve read, I’m not the only person treated like this at this location, so fedex obviously doesn’t care how their employees treat their customers. Trent is great though, for the record.
Aries Gates
I rate this experience as a one because I have never been discriminated against in a fedex store until today! I was shipping to packages off today, one to my mortgage company and another to At&t. When I got to the counter the representative told me that AT&T system was down but she would check to see if it was back up and running. It was still down so she directed me to the UPS store about 1.2 miles away and I went to go get in the car to call ATT before going to UPS to see if this was a outage all over it just Fedex Kinkos. The ATT representative told me they didn’t have a issue so I go back in the store to see if their system was back up. A older lady that I helped in the store before leaving stopped me and said the Caucasian guy behind me earlier had a package he was shipping back to At&t as well. The representative told him that the system was down but she would hold it for him and ship it when the system came back up. I asked the representative when I walked back in the store was the system back up, she replied no it’s still down. I asked could she hold my package and ship it when it come back up, she replied they aren’t allowed to do this.I replied but you just did it for the Caucasian man who was sending a package to At&t to. She looked shocked! She replied she isn’t suppose to do that but my problem is you did do it & he was behind me. You sent me to UPS but you didn’t send him! Do you know how this makes me feel (small very small) because I’m Black I can go to UPS but because he is white you can hold it for him and ship it later. I have always used fedex and I’m very disappointed in how I was discriminated against today but you guys will be hearing from me soon. My name is Markita Gates and this took place between 12:30pm & 1:00pm, the guy went to the counter right after me at 12:41pm. This is unacceptable!
K’Shira Hinkle
The associate that I spoke with on the phone is in need of some type of customer interaction training. I was asking about speaking with someone that can talk to a driver about a delivery that is scheduled for today and he said there’s no way to get that done. After I suggested that they implemented a new policy for there to be a way to contact the drivers he then tells me that they don’t deal with the drivers because that location is print and ship only. I then asked why he didn’t inform me of that and give me the number or transfer me to someone that could contact the drivers and he began to get rude. I asked for his name several times and he wouldn’t tell me. Then he put me on hold for the customer service line. Get it together FedEx