Luxury brand known for signature monogrammed handbags, luggage & more.
Located In: The Shops at La Cantera
Address and Contact Information
Address: 15900 La Cantera Pkwy, San Antonio, TX 78256 Phone: (210) 694-6523 Website:
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Review Summary
Dolly Hollingsworth
Thanks for proving exception customer service.
Carlos
Highly recommend this location!
Sheri Franklin
Saks customer service beat Neiman Marcus hands down.
Eva Cool
Best to order your Louis Vuitton on line . This Louis Vuitton has the worst customer service I have ever seen . One lady were extremely rude , for the amount of dollar you spend there , you would think , they’ll be nicer BUT NO they are NOT …. Stay away from this Louis Vuitton and the next the door … these people needs some training on people skills , completely has ZERO people skills
Sheri Franklin
Absolutely the worst customer service anywhere.After waiting behind the ropes while two women finished their personal conversation, we walked in. The first thing she said was use hand sanitizer. (Ok, but we just literally used it walking in the front door……and we get the pandemic…….and both of us are in the healthcare field, so ok…..fine.Next we were told not to walk around. We could only stand in a certain spot. I stated I wanted to look at the luggage. Again, “NO. You cannot move in the store.” What?!So, I told her to forget it and we drove to Saks and bought the luggage. They were ready to help and we could move around the store! Saks customer service beat Neiman Marcus hands down.A good rule to follow in business: The first response to a shopper is never…..NO and you can’t do this or that. Not sure where they learned that business model.
k “Anon” s
Walked in, with 1 question: do yall have driver moccasinsGot sat in the corner by security for 20 mins, with not a single employee taking the 2 seconds it would have taken to acknowledge my existence or answer a simple question.Unfortunately, time is money, and they lost a sale for their incompetence and lack of basic retail operational knowledge.