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Furniture retailer also stocking home appliances, mattresses & televisions.
Service Options: In-store shopping · Curbside pickup · Delivery
Health and Safety: Mask required · Staff required to disinfect surfaces between visits ·
Hours
| Sunday | 12–5PM |
| Monday | 11AM–7PM |
| Tuesday | 11AM–7PM |
| Wednesday | 11AM–7PM |
| Thursday | 11AM–7PM |
| Friday | 11AM–7PM |
| Saturday | 11AM–7PM |
Address and Contact Information
Address: 1615 Montgomery Hwy, Birmingham, AL 35216 Phone: (205) 582-2427 Website: http://www.royalfurniture.com/stores
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Review Summary
Cindy Zabala
Very good service from sales to delivery!!
The Only1
I received the table set on time, however one of my chairs was missing a piece.
E Jabb
Great people, quality furniture and great prices.
The Only1
I ordered a table set from the Hoover location in March 2021, and Tracy was my sales representative. She appeared to be attentive and not pushy. I received the table set on time, however one of my chairs was missing a piece. The delivery guy took pictures of it, and I did too. I was told that 2 chairs would be replaced, although I only reported one being damaged. The chair ended up being on back order of course. I also learned after the fact that the table is not of good quality in my opinion (One of the legs on the base is wiggly). I only got that table set because it matches with the color scheme I wanted, and I thought that my dining room space was too small. I should have took a chance on what I really wanted to see if it would fit. One thing I’ve noticed is that the customer service is not so great. I’ve been bounced around to different people when calling. Leave messages and they don’t call back. I had to call more than once to get my primary phone number updated in their system (it was supposed to be done over 2 months ago). When I did talk to Tracy, she would say she’d call me back, but didn’t keep her word. Sure everyone is busy/gets sidetracked, and “Covid” has caused issues in more ways than one. Thank goodness I called today to find out what was going on, because my delivery was set for June 9th, but she/they failed to tell me. Of course they’re still “behind” on deliveries, so I had to reschedule it to the 17th when I could be home during their delivery window. The poor receptionist I spoke with caught some of my frustration today, but she seemed to stay composed. They appear to have some really nice furniture, but I’ll definitely be more cautious if I decide to go back for more furniture. I’m not calling or emailing customer service because it is a joke. I’ll be happy to upgrade the review when it is proven to me that I can proceed to do so.
Tanya M
Went in looking for a bedroom suite for my son. Tracia my sales rep was very nice, friendly, and patient. She tried to help us find a suite that he would like. It took two weeks to decide but anytime I needed to speak with her she was always available.
Kedda Cooper
I ordered a living room suite in mid March. Sales associate told me it would be in on the 25th of the month. March 28; I learned it was not in stock at the warehouse. Mid April, I received the love seat but the sofa was still out of stock. Today….I’m still waiting on my sofa. It’s in stock (finally ) but they’re behind on deliveries.