Address and Contact Information
Address: 400 S Record St #1150, Dallas, TX 75202 Phone: (866) 356-4284 Website: https://www.the-citizenry.com/
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Join the Citizenry – The Citizenry
The Citizenry celebrates the world’s finest artisanal skills, one country and collection at a time. We’re headquartered in Dallas, Texas and quickly racking up …
The Team – The Citizenry
Carly earned her Masters of Integrated Marketing Communications from Northwestern University and her Bachelors in Marketing from Texas A&M University.
The Citizenry is a globally inspired home decor brand.
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Review Summary
Betzy Arosemena
Great products and service.
Jessica Velez
This company will not see my business again, went with Magic Linen instead.
Kay Ferguson
Would just like some assurance of fair sharing of price with artisans.
Fairooz Imaging
Wrong rug was mailed. For a $1500 rug I expected more. When I got it the colors were dull, and it was more of a mat than a rug. Absolutely zero padding.
Jessica Velez
I placed an order for a bedding set due to ship out a month later (07/18), the deadline came and went and no notice of shipping or otherwise. I went to the website to see if I could get info and I noticed that other colors were available for shipment 2 days later. I called and inquired about my original order and was decided that the original order would be cancelled and I placed another order for 3 items that would ship 2 days later. One item shipped and arrived. the second item was allegedly shipped but after fedex changed the expected delivery date 3 days in a row the message changed to say the delivery had been cancelled by the sender (it obviously never shipped). No email or communication of any sort from The Citizenry. At this point I called, several times through the day, phone was never answered and no call back to the message left was received. The next day I sent an email which did receive a reply within a few hours, the response was that someone made a mistake in inventory and now my 2 additional items (which included at sheet set!) would not ship out until September 18, exactly two months after the initial promised ship date!! Obviously this company has no idea how to communicate with customers or how to manage inventory, I would perhaps take the excuse that this was due to Covid, however, there is a reviewer that had the same issue 10 months ago, well before Covid. The more infuriating part is the fact that a whole week went by and no communication (or product) was received, I had to chase them around to find out my shipment was delayed 2 months. I am talking about a $665 order, it is ridiculous! This company will not see my business again, went with Magic Linen instead.
Aimer LaVie
My interaction with the Citizenry went off to a bumpy start, but I later realized that they were just overwhelmed with orders while having too little personnel. The manager got to my order around midnight CT, after I already had an email exchange with her early morning, which tells you something about their dedication. Great customer service, now I’m waiting for the product.