Ashley HomeStore

  4.5 – 2,181 reviews   • Furniture store

Retail chain with a variety of signature home furniture, decor, & accessories.

Service Options:  In-store shopping · Curbside pickup · Delivery

Health and Safety:  Mask required · Staff wear masks · 

Hours

Saturday9AM–9PM
Sunday12–6PM
Monday10AM–8PM
Tuesday10AM–8PM
Wednesday10AM–8PM
Thursday10AM–8PM
Friday10AM–8PM

Address and Contact Information

Address: 5220 S Western St, Amarillo, TX 79109
Phone: (806) 331-5000
Website: https://stores.ashleyfurniture.com/store/us/texas/amarillo/7710000400?cmpid=ls-&utm_source=Local&utm_medium=LocalSEO&utm_campaign=LocalSearch

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Review Summary

Joey Read
Sales people, prices, quality, delivery, and setup were perfect.
Misty Crowe
Browsing for sofa’s they have reasonable prices and a variety to choose from.
Ken McMillan
Good price, prompt delivery, loving our dining room table and chairs.
Amy Smith
We purchased 2 nightstands on 4/25. They were out of stock, but the salesperson (#205) stated 1200 of them were being sent and would be here within the week. I’ve called at least 5 times. Now the mailbox is full and I was #30 in line, so I requested a call back being assured my place in line would be secured. That was 4 hours ago. NEVER SHOP HERE IF WHAT YOU WANT IS NOT IN STOCK!!!!! I have yet been able to actually speak to anyone.
Rebecca Perry
Worst company ever! We will never do business with them again. We have been lied to and passed around on the phone to many times to count (when they answer and don’t just hang up on you).We ordered a bed with them and two days later found it way cheaper on their website. I called the salesman two days after purchasing and he passed the buck onto the customer service department. I have been dealing with them for over a month now. I have proven them wrong and to be liars with the screenshots and their own website wording and to no avail.I was just told by Melanie (a supervisor in the lubbock office) that they are an independent franchise and they don’t have to honor any price match or it’s free guarantee. That she doesn’t care what I do with the bed we ordered or if we never use their store again.Awful customer service, sleazy and shady business. Know one wants to honor what their website states.
Bridgett Orozco
Do NOT buy from this store they have the worst customer service. We have waited 8 months for our living room furniture. Everything has been delivered piece by piece. We were told by our sales rep that he would keep us updated he would always fwd. our phone calls. So the one time I called up to the local store I was told he no longer worked there. This was a lie as I went in last week he was sitting at the front not wanting to look my direction. In order to get any updates on our furniture I had to call customer service and wait on the line for at least an hour sometimes longer. They insult people I was called a BIT** while on hold wanting to speak with a manager. Once I was on the phone with a manager her question to me was kind of compensation was I looking for as if I was asking for a discount. We have finally received our last piece of furniture and are done with them. I do not recommend them go anywhere else.
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