Royal Furniture – Birmingham Trussville

  4.2 – 245 reviews   • Furniture store

Furniture retailer also stocking home appliances, mattresses & televisions.

Located In: Colonial Prom Tutwiler Farm

Service Options:  In-store shopping · Curbside pickup · Delivery

Hours

Saturday11AM–7PM
Sunday12–5PM
Monday11AM–7PM
Tuesday11AM–7PM
Wednesday11AM–7PM
Thursday11AM–7PM
Friday11AM–7PM

Address and Contact Information

Address: 1620 Gadsden Hwy, Trussville, AL 35173
Phone: (205) 655-1410
Website: http://www.royalfurniture.com/current/Stores/Trussville_AL_Furniture_Store.aspx

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Royal Furniture Locations in Trussville, Alabama. Locate … 1620 Gadsden Hwy, Trussville, AL 35173 … 1615 Montgomery Hwy South, Birmingham, AL 35216.

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Review Summary

Tiffani Vann
Nice selection of quality furniture at good prices.
Donetta Nibblett
So people don’t go to this place for a quality furniture or customer service.
sherri Smith
Absolutely wonderful experience shopping here!
Jastin Russell
Do not purchase from this location. I purchased my furniture two years ago and have had a terrible experience from start to finish. I ordered a bedroom suite, couch, and ottoman. I was told upon purchase, that one of my items was on back order and may be delivered late. However, when I scheduled delivery, I was told that all of my items were ready and would be delivered. On the day of delivery, I tracked the items and was under the impression all items were on the truck. When the delivery people arrived, all they had was my bedroom suite. When I asked where my other items were, they had no clue. I contacted the store, and they had no information to offer. Long story short, I had to have 3 separate deliveries, each time under the impression that all items would be on one truck. On the second delivery, when my ottoman was not on the truck, they offered me to come to the store and pick it up myself. I called the store manager to complain since I missed work 3 times awaiting delivery; he was not sympathetic AT ALL. I requested a return of my delivery fee, and he denied it. I had to manage this all the way up to corporate to get a refund.I got an extended warranty on my items. Every claim I have filed has been denied. My couch is literally tearing apart at the seams (inside and out) and the warrant company won’t cover it, which I misled to believe they would upon purchase. My pillows for my couch also started tearing up after 9 months. Overall, terrible customer service and subpar product. I will add that my bedroom suite has held up pretty nicely, and they delivery people were always very nice and as helpful as they could be. Would not recommend this company
Chris Osborne
Beautiful dining table +4 chairs. Building was easy and feel the wood is very strong for years of enjoyment. Yes, I will shop at Royal Furniture again… next will be to increase the number of chairs for guests.
Barry Weston
Run away not worth it. Not even if they gave it to me free. Real nice until you give them your money. After that good luck. It’s been over three weeks no order. Maybe next week. Manager never there only one that can refund money gave my order away twice i guess if you buy on credit you get your stuff fast. But if you pay cash good luck. Again run away fast also if you go to one of the other stores just as bad. Bw
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