3.8 – 270 reviews $$ • Cell phone store
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Retailer providing wireless plans & a range of phones, devices & accessories.
Located In: Southpark Meadows
Service Options: In-store shopping · Curbside pickup
Health and Safety: Mask required · Staff wear masks · Staff required to disinfect surfaces between visits ·
Hours
| Saturday | 9AM–9PM |
| Sunday | 11AM–7PM |
| Monday | 9AM–9PM |
| Tuesday | 9AM–9PM |
| Wednesday | 9AM–9PM |
| Thursday | 9AM–9PM |
| Friday | 9AM–9PM |
Address and Contact Information
Address:
A-100, 9900 N Interstate 35 Frontage Rd Sb, Austin, TX 78748
Phone: (512) 291-9800
Website: https://www.att.com/stores/texas/austin/230
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Review Summary
Emma Luna
Very friendly staff, knowledgeable and the service is excellent.
Rick Mitchell
Lines and wait times are too long to wait for customer service.
LIsa FErguson
I am blown away by the experience my mother and I just had in here.
Sheree Ross
Andrea was incredible. She walked me through all of the possibilities, made sure that I saved money in every way possible. I was so happy with her service that I sent my partner in the next day. Andrea helped her switch her provider to ATT with savings and quite a few accessories at low to no cost because of offerings. I highly recommend anyone go to this branch and get their phone.
Trina R
This is my 3D time in this location. I have had a 5 star experience each time. Employees are friendly and helpful. Even when the place is busy you get helped quickly. The manager Sonia went above & beyond to help resolve my issue. Fantastic customer service. And now I have a cool red phone!
Courtney Awesome
If I Could rate 0 stars I would! My dad drove over an hour to meet with me to help me upgrade my phone at this location. When we first walked in it was busy (understandable), but no one greeted us or even acknowledged we were there until after 10 minutes I said something. At that point the employee seemed irritated that I bothered him and just asked for the name and I would be put on the list. He told me it would be an hour, so we went next door to eat while waiting. We came back 35 minutes later to see where on the list we were and the first guy we spoke with looked at us and immediately turned around and walked away. Another guy came up and we asked how much longer and we were told we weren’t on the list. He said he could add us on now and it would be another hour! I could not believe this especially since we had already waited so long and came so far to this location. No one even apologized or offered any assistance. I work in customer service so I understand both sides of it. This was unacceptable and the first guy did not do his job because god forbid I ask for service. AT&T has lost my dad and I’s business (I’m sure no one will care because one customer won’t break the company), but if you truly cared about customers, you will take the time to reach out and speak to the team at this location. I’m never the type to complain because like I said, I work in service so I understand when it’s busy, but this was just wrong, not even ONE APOLOGY.
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