Chain retailer with a large array of brand-name electronics, computers, appliances & more.
Service Options: In-store shopping · Curbside pickup · Delivery
Health and Safety: Mask required · Staff wear masks · Staff get temperature checks · Staff required to disinfect surfaces between visits · Safety dividers at checkout ·
Hours
| Saturday | 10AM–8PM |
| Sunday | 10AM–7PM |
| Monday | 10AM–8PM |
| Tuesday | 10AM–8PM |
| Wednesday | 10AM–8PM |
| Thursday | 10AM–8PM |
| Friday | 10AM–8PM |
Address and Contact Information
Address: 10777 North Fwy, Houston, TX 77037 Phone: (281) 847-4019 Website: https://stores.bestbuy.com/tx/houston/10777-north-fwy-215.html/?ref=NS&loc=ns100
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Review Summary
Andre Battles
Great prices, good service but couldn’t find the inventory that I wanted.
Yorlenin Pando-Gonzalez
Awesome customer services at Geek Squad desk.
DALTON Alexander
I did curbside pickup and the associate acted very bored like he hated his job
Elizabeth Valdez
We recently bought a TV from this place and it’s been a month or two since the initial purchase and the TV has stopped working properly. There is no image when the TV is on only sound. When we bought the TV we made sure to buy the insurance that was offered because the whole reason behind the purchase of this TV was because our previous TV had also stopped working. When we called and visited Best Buy to see about fixing the TV they advised that they couldn’t do anything about is because the insurance doesn’t cover until a year has passed since the initial purchase. That makes no sense what so ever as that defeats the purpose of what the insurance is supposed to be for. If it doesn’t kick in until a year after the purchase then why are they charging for it now? Why don’t they wait till the year to begin charging for a service that they can’t even provide? The next time we contacted Best Buy they directed us to Samsung as they stated advised it was a manufacturer issue. The lady advised someone was going to come out to change the screen but that due to COVID production for that parts was delayed. It’s been three weeks now since we first reached out for assistance on our TV and NOTHING has been done. If it’s a manufacturer issue thats fine but BEST BUY is selling the product so they should do something to accommodate or assist the customer that is buying from them and giving them business or at least act like they care. Not to mention, when my mom went to the store in person in regards to the issue the lady that was assisting her advised her that she had to contact geek squad/the insurance and when my mom asked her for the number of the service they advertise and PROVIDE the young lady told her to “google it.” If you are going to tell your customers to “google” information about your services and your business then what do you have a job for? Getting paid to tell customers to “google” the information about services THEY ARE PAYING FOR. We are definitely going to be going in person again and escalating this issue however high it needs to go to get this resolved THE SAME DAY. Terrible service.
Nilesh Nautiyal
The place was huge but Apple products were limited in stocks. Unlocked iphone 12 pro ,pro max were not available. Also there were no PS5 displayed or price mentioned in the store. Staff is courteous and helpful.
Rebecca DeLaGarza
I received excellent help from Matt, one of the techies, on 5/29. He answered questions on Fire TVs as well as on a reach in freezer. Although I bought both items online he deserves the credit for my purchases. I will be looking for him on my next visit.