Retail chain with a variety of signature home furniture, decor, & accessories.
Service Options: In-store shopping · Curbside pickup · Delivery
Health and Safety: Mask required · Staff wear masks ·
Hours
| Saturday | 9AM–9PM |
| Sunday | 12–8PM |
| Monday | 10AM–9PM |
| Tuesday | 10AM–9PM |
| Wednesday | 10AM–9PM |
| Thursday | 10AM–9PM |
| Friday | 10AM–9PM |
Address and Contact Information
Address: 5130 Fairmont Pkwy, Pasadena, TX 77505 Phone: (281) 582-3700 Website: https://stores.ashleyfurniture.com/store/us/texas/pasadena/7710000432?cmpid=ls-&utm_source=Local&utm_medium=LocalSEO&utm_campaign=LocalSearch
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ASHLEY HOMESTORE – 5130 Fairmont Pkwy, Pasadena, TX
29 reviews of Ashley HomeStore “DO NOT BUY HERE!! The quality is awful! We received a damaged sofa and coffee table, it has been 3 …
Review Summary
Sherry Mcmickin
Great furniture, prices and service.
Sabrina Williams Miller
Upon delivery, the delivery guys could not bring the sofa through the door.
ritchard kohn
The selection was fantastic, not to mention the price.
Karl Richter
Had a great experience. Wife stopped by and made a list of options. Fabian spent 45 minutes showing her options. Then we went back later and asked for Fabian but Lonzell helped us get to the perfect dining table. He was very nice and not high pressure at all. Overall a great purchase experience.
Susan Stewart
The sales man named Bailey is the best. He was helpful, accurate, professional, very knowledgeable of his products. We were very pleased with his service and would recommend him to all our family and friends.
Ashley Hernandez
If I could give this company 0 stars- I would.I will never purchase from this company ever again. The customer service is a joke! Even after paying more than 3/4 of my couch in March, the delivery date was pushed back over and over. It ended up being in June/July that it would be delivered. I ended up canceling the order for the couch. They told me it would be 7-10 business days for the refund. After those days had elapsed I called to see why I haven’t received it yet. They told me they never initiated the refund and it will take an additional 1-2 weeks since they just initiated it right then. I was really relying on having that money when it was initially told I would.I also purchased a dresser and bookcase. The dresser was delivered damaged and I understand I could’ve been the carriers fault. I told them I wanted a refund for the dresser. I have yet to see that happen back to my ashley furniture credit card. This has been going on for 1.5 months. The bookcase was supposedly delivered but I never received and I wanted a replacement. When I called back after 2 weeks to see what happened to the replacement they told me they’re going to have to refund me and I can order it again.Then I had order 4 dining room chairs. 2 were damaged and I was told I would get a call or email to let me know if they will send the replacement leg. Never received any kind of communication.This company does not care about the customers and sound like robots when I tried explaining the situation. Only to have a series of apologies with no issues resolved. I want my money back and I cannot wait to pay off the additional stuff I purchased and burn the credit card so I will never have to deal with this incompetence again.