CC Carpet opened for business in 1989, and ever since we have been making homes in Texas beautiful. We offer complimentary in-home estimates and we have 4 Texas locations serving the North Texas area. CC Carpet offers a wide variety of hardwood, laminate, tile, natural stone, vinyl, wood look tile plank, carpet, countertops and concrete coatings. We’re more than just floors!
Floor store installing carpeting, hardwood, tile & granite, with a virtual design tool for mockups.
Service Options: In-store shopping · Delivery
Hours
| Saturday | 9AM–5PM |
| Sunday | 1–5PM |
| Monday | 9AM–6PM |
| Tuesday | 9AM–6PM |
| Wednesday | 9AM–6PM |
| Thursday | 9AM–6PM |
| Friday | 9AM–6PM |
Address and Contact Information
Address: 305 S Central Expy, Richardson, TX 75080 Phone: (214) 631-0704 Website: https://www.cccarpet.com/
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Richardson Reviews. How did we do? Leave us a review below! 4.8.
Review Summary
Matthew Simmons
Great service, great staff, great product, skilled installers, great prices.
Luther Lingenfelder
From sales to installation a very pleasant experience .
Leigh Brown
He came to the house, was professional and personable, and the price was right.
Pamela Mitchell
My bathroom had flooded in October 2019 so I called CC Carpet to come out to give estimate on replacing the flooring. Upon arrival it was obvious to the sales rep (Otilio) that the floors had buckled and the tile had lifted. After he did his initial inspection he gave me his suggestions on the type of wood floors would be best for the bathroom which he suggested the vinyl plank. I agreed to have the vinyl plank installed and when we sat down to discuss the cost he stated that the sub-floor would need to be replaced because he said that they could not place the planks over the floor in the current condition. He also stated that the toilet would need to be removed and remounted and he included the cost to have the old ceramic tile tore out and disposed of. Fast forward to the day of installation….the installers arrived and saw that the floor was buckled and stated that they would be unable to put the materials on the floor in the condition. I explained to the installer that per the sales rep (Otilio) that the sub-floor would need to be replaced and he agreed but stated that was not in the work order and that he did not have the materials to do so. I contacted CC Carpet and was told that I need to speak with the sales rep in which I did. At this point he states that I was not told that they would replace the sub-floor that it would be an extra charge. SO needless to say he basically called me a lie by saying he did not quote me that the sub-floor was included in the price given. Instead of admitting to his mistake of not including the repair of the sub-floor in the work order I was constantly told that I was not told this information. The company never tried to compromise in making the mistake right. I decided to cancel the job and asked for a refund. I was given a refund minus the work that the contractors completed.On March 15, 2021 I decided to give them a second chance because previously they had always done good work except for the mistake of the sales rep (Otilio) last year. On Saturday Laura the coordinator left me a message stating that they decided not to take on a job because I previously cancelled the job which was all because of the sales rep (Otilio) she claimed that the sales rep did not want to take on the job because he and the company lost money by me cancelling the job. She stated they took a hit on all the product which was only going to be sold to someone else. They are not the only one that lost money because they deducted money from the refund that I received. This is a poor way to do business!
Matthew Simmons
Absolutely amazing experience – 5 stars is simply not enough.Short version – Great staff (from Karisa on the phones to Mark the salesman to Jesus, his brother Juan, and his son David who installed the carpet), above-and-beyond service and flexibility on ridiculous timelines, and amazing prices you won’t find anywhere.The sordid details:We were on a time and budget crunch to replace 6 rooms of carpet. I told them I wanted the cheapest fastest, beige-est, in-stock thing they had. Lots of places sort of dismissed me when I said this, or tried to take advantage of my need for speed to charge me more. Not CC – they dug in to help.Our salesman, Mark Lewis, arrived on time as scheduled THE FIRST TIME, was done with measurements in under an hour, and he brought samples of the cheapest get-what-you-pay-for carpet they had, but that great salesman also thought to bring a higher quality discontinued carpet that was only slightly more expensive. I am so happy with my stainmaster over the rags I would have gotten without his suggestion.Karisa (and Rae, and others whose names I didn’t catch) in the office were very helpful, knowledgeable, and were never afraid to say “I don’t know let me check for you” when they weren’t sure of the answers to my many weird questions.We had a huge project delay as well, when part of the floor turned out to be damaged in the master suite. They worked with me to reschedule and, because the room was big enough, the return visit will be included in what I already paid.From the first call to the installers walking out the door, a great experience. CC carpet – the CC must stand for Customer Customer – because it’s all they care about. Great service, great staff, great product, skilled installers, great prices.
Denice Wood
A great experience all around. We replaced very old carpet in several rooms on first and second floors. The sales person, Greg, was extremely helpful also. The installation crew was awesome!!! A somewhat difficult project with all the furniture to move around the carpet removal and installation of new. Installers were very pleasant, hard working and got everything done very efficiently. Moved everything back in it’s proper place when the carpet was finished. I highly recommend these installers. Thanks CC Carpet!!!