Mountainman Outdoor Supply Company

  4.6 – 141 reviews   • Outdoor sports store

Social Profile :

Gear, Clothing and Footwear for active lifestyles! You can find all the great brands like Patagonia, The North Face, Keen, Smartwool, Osprey and more, conveniently located in the heart of the Saratoga Springs shopping district at 490 Broadway. We are the one-stop destination to make your adventures in town or into the great beyond safe and enjoyable! Stop in and visit us! Or give us a call at (518) 584-3500

Service Options:  In-store shopping · In-store pickup

Health and Safety:  Mask required · 

Hours

Tuesday10AM–8PM
Wednesday10AM–8PM
Thursday10AM–8PM
Friday10AM–8PM
Saturday10AM–8PM
Sunday10AM–5PM
Monday10AM–8PM

Address and Contact Information

Address: 490 Broadway, Saratoga Springs, NY 12866
Phone: (518) 584-3500
Website: http://www.mountainmanoutdoors.com/

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Mountainman Outdoor Supply Company – Saratoga Springs Gear & Clothing Shop. [full star] (1 Review). 490 Broadway Saratoga Springs, NY 12866.

Review Summary

Garrett Grilli
Great selection and service of quality outdoor gear/clothing
James Hetu
Very nice place stocked with quality brands and products.
Dustin Mitchell
Staff are helpful, and the atmosphere is relaxed and but at all pushy.
Hannah Frazer
Awesome trail running shoes and all your Frisbee golf needs! I also love to check out the clearance room for some really great deals! This winter after a bad experience with a rude associate at EMS, I came to Mountainman and was torn between two North Face jackets and the lady working was SO nice, helpful, and genuine, telling me one of the coats looked really good on me and I should get it (even though it was less expensive than the other coat!) No pressure, just cool people looking to help you out with whatever brings you in.
Andrew Thomas
DISAPPOINTING RETURN POLICY (FOR ONLINE, NON-LOCAL PURCHASE) AND CUSTOMER SERVICE EXPERIENCEI wish I could write a positive review for this store, but my customer experience has fallen flat.I purchased an Osprey Volt 60 backpack online and from another state. The backpack was in great shape and arrived quickly, but unfortunately the backpack’s straps chafed at my chest/underarms, even when fitted properly according to specs and recommendations.I decided to return the item, which would require for me to ship it back. I asked if they offered any kind of pre-paid return labels, but they told me they don’t.I understand it can be really tough to compete with big giants like Amazon who offer free returns, so I headed to the local UPS store to see about shipping it back. The cost to ship it back was $40, which I thought was absurdly high. I declined and went to the post office and again it was right around the same at $43. Again I declined and decided to contact the company once more.As a customer it felt really crummy to absorb such a high cost with a product that I wasn’t happy with (and which I wasn’t keeping). When I called I spoke with a polite woman who was a manager, and she seemed sympathetic to my issue and said she would discuss it with some of her superiors to see if anything could be done. She told me she would reach back out to me to let me know in the afternoon what they could or could not do.Unfortunately, they didn’t call me back, so I reached out near the end of the day around closing time. When I spoke again to the manager she said she was sorry about not calling me back but that she had been busy. She also said she couldn’t do anything to help me.I said I understood that they might not be willing to absorb the $40, but I asked if there was anything they could do to help me out. Maybe a store credit for $20 or something like that to help me feel like there was some sense of valuing my business/patronage in some way? As an online customer I said that this experience was going to leave a negative wake for me and would be reluctant to shop there again because I was out $40 on an item that didn’t deliver on comfort. She brought it all the way to the owner, but he said there is nothing they can do because that is simply their policy.I certainly understand the stance and want to respect the owner of this business, yet I have to confess I just feel sorely disappointed. I wanted to give my patronage and support to a non-Amazon/big box store, but I feel like I got burned on this one.Maybe this place is great if you are shopping locally, but I wouldn’t recommend purchasing anything online if there is even a slight chance you might want to return it.
Tim Martin
A great selection of equipment and a warm, welcoming staff. I love going there.
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