Social Profile : 
Clothing retailer known for its house-brand designer jeans, clothing & accessories for men & women.
Located In: Galleria Dallas
Service Options: In-store shopping · Curbside pickup
Hours
| Saturday | 10AM–8PM |
| Sunday | 12–6PM |
| Monday | 10AM–8PM |
| Tuesday | 10AM–8PM |
| Wednesday | 10AM–8PM |
| Thursday | 10AM–8PM |
| Friday | 10AM–8PM |
Address and Contact Information
Address: 13350 Dallas Pkwy Suite 1455, Dallas, TX 75240 Phone: (972) 385-3184 Website: https://stores.marciano.com/us/en/tx/dallas/13350-dallas-parkway-2005.html
Photo Gallery
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Review Summary
Ixchel Sanchez
I really appreciate and value the service she gives me.
Lara Shapiro
New management is rude and unhelpful.
Graciela Lugo
Always very nice and friendly staff, love those girls, they are the best!
Eleshia Simms-Harris
Upon entering the store I was immediately profiled. When I walked up to the register no one greeted me; one employee went to the back, the other two stood behind the register counter working on there tasks.I asked to do a return and both employees looked at each other before acknowledging my presence.Ariana, took the receipt and immediately inspected the dress, which was wrapped in tissue paper. She flipped the seams inside out to see if the tag had been tampered with.Ariana took my receipt and then asked why I wanted to return the dress. I told her it was because of the fit.Ariana then said that she was not going to accept the return because the tag looked split, despite it still being attached to the dress. So I asked to speak to manager on duty, to which she replied she replied that she was. Next she claimed the dress also smelled like food, but Ariana was wearing a face mask covering her nose. The manager on duty Ariana, created a story to justify not honoring the return policy with the food smell comment to prove that I did in fact wear the dress and tampered with the garment tag.There is no physical evidence of the dress being worn or damaged.Before calling customer service, I asked Ariana to confirm her statement of me of wearing the dress and reattaching the tag. Ariana replied saying yes because our other tags don’t look like this. She then directed me to contact customer service because her decision was final. I promptly did, where I spoke with Luis, and allowed her to speak with him where he took her statement and she repeated that the garment smelled like food and that the tag did not match the other dresses in house.Following the customer service phone call I immediately began taking photographs of the dress on the store’s couch next to the register when I noticed that all 3 employees were making comments in another language.After taking pictures of the dress I asked for the original bag back to pack up and leave. Ariana and the other two employees started laughing and speaking in another language again as I was walking out the store.Again, I have never purchased a dress from Guess or Marciano prior to March 25, 2021. I would like to also note that the only times they spoke around me was in another language.Marciano’s return policy on the receipt states:We accept unworn merchandise with the original receipt and tag attached for return or exchange up to 14 days after purchase. Merchandise must be in suitable condition for resale. Refunds for returns of full price merchandise will be issue in the method of original payment.I brought back the dress, unworn with the original tag attached and the original receipt. I am requesting a full refund having met each of these requirements. They have a history via the reviews of unethical business practices including racial profiling, discrimination on return policy and horrible customer service.
Lesley Wolff
ask for Judy ,she is the best and extremely helpful!! 🙂
Precious Majors
Love the merchandise and fashion