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Service Options: In-store shopping · In-store pickup · Delivery
Health and Safety: Mask required ·
Hours
| Saturday | 9AM–2PM |
| Sunday | Closed |
| Monday | 8AM–5PM |
| Tuesday | 8AM–5PM |
| Wednesday | 8AM–5PM |
| Thursday | 8AM–5PM |
| Friday | 8AM–5PM |
Address and Contact Information
Address: 710 TX-337 Loop, New Braunfels, TX 78130 Phone: (830) 625-2629 Website: http://hoffmannfloors.com/
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Review Summary
Donna Mares
Excellent service and guidance from manager.
Carl Mason
Nice staff, can get pricey quickly though.
Scott Corbett
Good place for Carpeting and Flooring good customer service
Amanda Arriola
Not a customer oriented company at all. We called Hoffmann because we are looking to put new wood floors in our currently tiled living room to match the rest of our home as well as have existing wood floors sanded and refinished. Robert came out to look at our floors, take measurements etc. He told my husband he would be back to us within a week… a week came and went and we had not received a quote or an update. The other two companies we were considering were back to us within 48 hours. My husband called the next day only to be told they still didn’t have a quote but would be back to him tomorrow… the next day still nothing. We’re told multiple times “he was at lunch and would be right back to us…” “He was on the phone with one of the contractors and would give us a call in an hour.” Same story the following day. Finally- 10 days after his initial measurements, multiple conversations with my husband and a call to the store manager, Robert called and said they would not be taking our job. He offered no apologies for giving us the run around, and claimed to have only spoken to my husband ONE time. I know that Hoffmann is the biggest flooring company in our town and losing the business of one customer won’t matter to them. But I am so disappointed in the lack of care given by this company. We were treated as if we didn’t matter during the entire process. We will never use them for future projects or recommend them to anyone else.
Jean Coviello
All types of flooring here! They also have tile in the showroom. Salespeople very friendly patient and helpful. Especially Nancy! She offered that i could take the carpet sample board (see photo) home for a couple days if i wanted to which i thought was cool. Scheduling was a few weeks out. The carpet install went smoothly and looks great. I had a little bit of laminate put down for a transition at the top of the stairs and it looks good (pictured).
Raul Quiroz
I’m beyond disappointed with this business. I first went with measurements of my own and was told my measurements would not be accepted and that they had to get their own. I accepted that and trusted them to do so. Once they were done I had OVER 120 sq ft of carpet & padding left over, that I did not need and came from measurements their staff took. I called and spoke to a staff member who confirmed in fact their measurements were incorrect and I was overcharged at least $600, was told they would be sending me a check in the mail. It is now three weeks later and I have yet to receive a refund. I definitely to not recommend this business.