3.7 – 36 reviews $$$ • Jewelry store
Since 1916, Kay Jewelers has grown from one store to more than 1,100 from coast to coast. As the #1 jewelry store in America, we know that offering fine jewelry at a great price is only part of the story. We are fully committed to providing a superior shopping experience – both in our New Braunfels Kay Jewelers Store and online. Our jewelry consultants are empowered with the knowledge to assist each guest both online and in person. Shop our selection of engagement rings, wedding rings, diamonds, gemstones, gold, contemporary metals, watches and more. Kay Jewelers carries a wide selection of famous name brand styles, including Ever Us™, Neil Lane Bridal®, Adrianna Papell, Tolkowsky® diamonds and Le Vian Chocolate Diamonds®.
Retail jewelry chain featuring engagement rings, timepieces & designer collections.
Located In: New Braunfels Town Center at Creekside
Service Options: In-store shopping · Curbside pickup
Hours
| Saturday | 11AM–7PM |
| Sunday | 12–6PM |
| Monday | 11AM–7PM |
| Tuesday | 11AM–7PM |
| Wednesday | 11AM–7PM |
| Thursday | 11AM–7PM |
| Friday | 11AM–7PM |
Address and Contact Information
Address:
161 Creekside Way Suite 802, New Braunfels, TX 78130
Phone: (830) 620-9613
Website: https://stores.kay.com/tx/new-braunfels/161-creekside-way.html?cid=YEXT
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Review Summary
Lemons R Evil
Staff had always answered my questions and let me look as I wanted.
Aj Sauceda
Great atmosphere and friendly people
Matthew Fulkerson
I really wish I could give this place zero stars.
Elaine Magdaleno
Absolutely TERRIBLE TERRIBLE service. I recently just moved to the area and was so excited to see I had a Kay jewlers near me at the creekside plaza, especially since my ring was due for an Inspection and cleaning. Normally when I take my ring in to have it rhodium dipped and deep cleaned i m sad to leave ot because I hate going two weeks without my wedding ring. But this time walking into the kayd at creekside i was more than just a lil sad. I was uncomfortable and weary. I did not feel like I was leaving my ring in good hands. The employee who helped was unprofessional and frankly rude. I worked for kay jewlers before for two years, so I know how we were expected to behave and treat customers. It has been more than 2 weeks since I left my ring to be cleaned and they had yet to call me. My ring was suppose to be back 2 day ago. I take it upon my self to call them to where my ring is and they refuse to answer the phone. There are times when the phone will ring 2 times before it hangs up and other times it will ring 6 or 7 timea. Therefor I know someone is deliberately ignoring the phone call. Them I come home and attempt to call the store again from my husband’s phone and they finally answer. Come to find out, once they finally answered that my ring had been back in the store but no one bothered to contact me to tell me. This is very unprofessional and will never be stepping foot in this particular store again .
Aj Sauceda
Great atmosphere and friendly people
James Brown
I drove from san antonio to new braunfels to get a watch battery replaced. I had purchased a lifetime watch battery replacement plan from kay’s. First i tried the kay’s location at the forum. Lady told me to leave my watch for three days. It doesn’t take that long so i went to new braunfels location.lady tinkers with my watch for a few minutes and says can’t get the back off sorry and then that was it. Says i know a guy at heb that will do it for 10 bucks. I paid something like 16 dollars for a lifetime battery replacement. That doesn’t make sense. Went home got a pairing knife the back came off just like that. Got a battery from walmart and replaced myself. Don’t buy a battery replacement from kay’s.i took the paper i had kept for proof of lifetime replacement and tore it up and threw it at the door. Bottom line if you’re not buying a 9000.00 dollar ring they don’t have time for you.
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