Wireless provider supplying phones, no-contract plans, accessories & repair services.
Located In: Lone star plaza
Service Options: In-store shopping
Health and Safety: Mask required · Staff wear masks · Staff required to disinfect surfaces between visits ·
Hours
| Saturday | 9AM–8PM |
| Sunday | 12–6PM |
| Monday | 9AM–8PM |
| Tuesday | 9AM–8PM |
| Wednesday | 9AM–8PM |
| Thursday | 9AM–8PM |
| Friday | 9AM–8PM |
Address and Contact Information
Address: 738 US-82 E, Sherman, TX 75090 Phone: (888) 863-8768 Website: https://www.metrobyt-mobile.com/storelocator/tx/sherman/738-us-highway-82-e
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Review Summary
larry webber
Great people and awesome service I recommend getting all ur phone needs here
Shiniki Simmons
On Friday April 9, I realized the phone didn’t work properly.
Jason K
Metro PCS really should be proud of their staff at this location.
Shiniki Simmons
I went to Metro by T-Mobile store Thursday April 8, 2021, to purchase a phone because my current phone would not keep a charge. The store manager name Christina showed me different phones. I purchased a Motorola phone because she told me it just came out and it was a good phone. The manager also suggested I purchase a screen protector and a phone case. I purchased both with the phone. The manager threw the phone case and screen case packaging away when she sold me the phone. My purchase total was $147.36. On Friday April 9, I realized the phone didn’t work properly. I went back to the store and the manager played around with the phone and told me it should work later that day in which it did not. Monday April 12, 2021, I took the phone back to the store and called the Metro 800 number. The 800 number took a report and told me to ask the store if they can assist me with another phone because the one I had didn’t work for me. I let the store manager Christina know what the Metro T-Mobile said. The manager Christina stated she could not assist me and to go to a corporate store to help me. I went to a Corporate Metro by T-Mobile and they assist me with upgrading my phone to another one in which I had to pay an additional $140.83. The corporate store told me to take the phone case and screen protector back to the original store for a refund on it. I went back to the original store who sold me the phone that was giving me problems. The manager Christina told me she cannot refund me because I didn’t have the phone case and screen protector packaging. I told the store manager she kept the packaging in which she acknowledged. The manager went to the back room and calls her manager. The store manager came back to the front counter and told me her manager stated I cannot receive a refund. I had my receipt. I even told the manager can she just give me another screen protector instead of a refund to fit my new phone the corporate store assists me with. The store manager Christina told me her manager name was Gary and she gave me his number. I tried calling Gary and he keep sending me to voicemail. I believe that is bad business and unprofessional. I have been a customer of Metro for 16yrs and purchase a phone every two years from them. I have always paid my monthly phone bill on time. I have never experience this type of service. I am very upset about this. The store owe me 45.00. I was out of 320.00 altogether. I also had to drive 38 miles to the corporate office to get assistance because the store I purchased the first phone from did not want to assist me. I do not recommend going to this store. Bad management.
Humbert Martinez
Awesome Costumer service
Mandi Mims
As a previous employee they seriously need to consider new management and when an employee turns in their notice of resignation they need to follow thru with paying that employee. Very disappointing after over a year of employment.