3.6 – 114 reviews • Cell phone store
The New T-Mobile was built to be the best wireless carrier around. Our resources are larger than ever to bring customers the coverage, service, and value they deserve, taking things to an entirely new level! Both T-Mobile and Sprint customers in Longview can visit our store at 116 E Loop 281 to explore the latest smartphones and devices, make changes to their accounts, and more. Or if you’re interested in joining the Un-carrier and need help deciding which of our low-cost rate plans is best for you and your family, our friendly staff is here to assist through the switching process. Come visit us today and leave a Google review to let us know about your experience at the New T-Mobile!
Wireless provider offering cell phones, data plans, Internet devices & accessories.
Service Options: In-store shopping
Health and Safety: Mask required · Staff wear masks · Staff required to disinfect surfaces between visits ·
Hours
| Saturday | Closed |
| Sunday | Closed |
| Monday | Closed |
| Tuesday | Closed |
| Wednesday | Closed |
| Thursday | Closed |
| Friday | Closed |
Address and Contact Information
Address:
116 E Loop 281 Ste 101, Longview, TX 75605
Phone: (903) 663-5303
Website: https://www.t-mobile.com/store-locator/tx/longview/loop-281-clay-dr?y_source=1_MTcwMTQzNTctNzE1LWxvY2F0aW9uLndlYnNpdGU%3D
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Review Summary
Steven L
Yes, I have always enjoyed T-Mobile as a service.
Danielle Moon
Horrible customer service and horrible cell service!!
Christopher Rowland
Great experience wonderful staff
Steven L
Yes, I have always enjoyed T-Mobile as a service. I am an 11 year customer. However, I will change on principle if T-Mobile ever tries to enforce the $20 fee they have for the privilege of selling me something. If you are sold something in a store or on the phone with a live person, they are supposed to charge you $20 because I did not use the website. After all, if I am giving you my money face-to-face, you should take the opportunity to charge me for it.
Mindy JC
This employees here should learn good customer service. They weren’t friendly at all. They didn’t even say hello or ask what we needed help with. As soon as we walked in the lady rudely told us to where a mask, we told her we didn’t have one, she handed me a box of masks and walked away. We sat in the store 20 minutes waiting for someone to help and not one employee spoke to us. The only time we were spoken to was when we were walking in and it was about the mask. There was 2 customers in the store, ridiculous that someone couldn’t even say “give us a second” or “we will be right with you.” The lady who worked there just sat at a table laughing and taking with someone else. Definitely won’t ever come back here. Horrible customer service!
Julie G
Excellent customer service! I was cancelling my service until I visited this store today. I am a happy customer. Thank you!
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