Visionworks is a leading optical retailer, with over 700 locations across 40 states and Washington, D.C. We are committed to providing you with a superior customer experience. Our stores offer a wide selection of glasses and contact lenses for men, women, and children. Known for high quality, we also offer the best value and selection in the industry. We carry designer and exclusive brands, including Ray-Ban. We also offer prescription sunglasses. We accept hundreds of vision insurance plans. Your FSA may also be used for an eye exam, prescription glasses and contact lenses. Dont forget to take care of your eyes. Our eye doctors offer eye exams for adults and children. We encourage you to schedule your annual exam today.
Health and Safety: Mask required · Temperature check required · Staff wear masks · Staff get temperature checks ·
Hours
| Tuesday | 9AM–7PM |
| Wednesday | 9AM–7PM |
| Thursday | 9AM–7PM |
| Friday | 9AM–7PM |
| Saturday | 9AM–6PM |
| Sunday | Closed |
| Monday | 9AM–7PM |
Address and Contact Information
Address: 1319 Erie Blvd W Ste #3, Rome, NY 13440 Phone: (315) 337-7700 Website: https://locations.visionworks.com/ll/US/NY/Rome/1319-Erie-Blvd-W
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Review Summary
Jamie Burgdorf
… in Rome, NY. Tina is amazing and offers exceptional service. She is accommodating and helpful as well as knowledgeable. I come back to the store because of her.
roger drake
Great service and people, awesome doctor.
Cass
Excellent customer service, amazing staff as well!
xKilo XL
I am sitting in the parking lot of this business right now. This is my fourth total visit to this store. The first two were amazing when I was spending well over a thousand dollars for my glasses and my sons glasses.The third visit was great as well, I had stopped in because a lens had popped out of my glasses and a needed one screw tightened. At this visit I had attempted to buy an eye glass repair kit but the girl that fixed my glasses said not to bother, just stop in if it happens again and they would take care of it for me. Great experience.Well it happened again several months later, and as instructed I stopped in. First I was told that I needed an appointment in the future to have a single screw tightened, but that they would do it, and was directed to a seat. Apparently I sat in the seat opposite of the one that I was supposed to sit in (they were right across from each other) as I was rudely informed by Joelle, an obstetrician at the business. Joelle seemed to have quite the attitude, and I couldn’t understand why it was a big deal what seat I was in as it was going to be one twist of the screw driver and I would be done. I told Joelle I didn’t understand why it mattered. She said it was because her tools were right there (the tools were in the middle of the island equal distance from both seats) and that the other girl had pulled out the other chair for me that I didn’t pay attention to.At this point I said I would gladly buy an eye glass repair kit and do it myself. Joelle said they didn’t have any available but she would gladly do it for me and she didn’t understand what my attitude was about. I handed the glasses to her and she made two twists with a screwdriver while I was standing at the front desk. She was also standing, so clearly neither chair mattered. I informed Joelle that I do not spend the money I spend at that store to be spoken to like she had spoken to me. She told me those were the policies there and he she was sorry if I didn’t like them.I won’t be back, disgusting treatment of a customer in my opinion. I felt like I was treated as an inconvenience.
Laurie Szmurlo
WOW!!!! What a wonderful experience I had here. From the moment I walked in the door, the receptionist(don’t remember her name, but my appointment was 10-22 at 5:40 was wonderful, very friendly and professional. Then I met Brittany, the store manager who could not have been more helpful, patient, professional. Brittany walked me through the virtual exam. I had Tiffany as my virtual tech ( I guess is what you would call her) she did my refraction testing. Tiffany was wonderful and I learned later was fairly new, but you would have never known that. She was fantastic, professional and very patient. Then finally Dr. Paul (virtually as well). Dr. Paul was wonderful, explained my vision changes, showed me a picture of my eye, explained everything to me. All and all probably the best experience I have had getting glasses in over 30 years.
J Louis
Did you know your eyes don’t need dilation at Visionworks? I had their digital exam, and it was awesome. Your eyes are scanned and images sent to a doctor. Another remotely controls the lens machine youknow, is 1 or 2 better. Both doctors are on a screen, and they can see you too. Give them a call and schedule an appointment. It was the first time I could see after the exam. And the team there are professional. AWESOME!