Bike Peddler

  4.5 – 200 reviews   • Sporting goods store

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Service Options:  In-store shopping · Curbside pickup

Health and Safety:  Mask required · Staff required to disinfect surfaces between visits · 

Hours

Friday9:30AM–6PM
Saturday9:30AM–6PM
Sunday10AM–5PM
Monday9:30AM–6PM
Tuesday9:30AM–6PM
Wednesday9:30AM–6PM
Thursday9:30AM–6PM

Address and Contact Information

Address: 605 College Ave, Santa Rosa, CA 95404
Phone: (707) 571-2428
Website: https://www.bikepeddlersantarosa.com/

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Review Summary

Justin Case
Great customer service great bicycle service good guys good prices
Loren Hackett
The # 1 place to go for bike service in town.
Adam Havner
Excellent staff, helpful, great selection and fair prices.
David Watson
I’ve been looking for a good city bike to commute to work and just ride around town but the 2020 pandemic bike shortage kept me from acquiring the bike I have been wanting.I sent the bike peddler an email inquiry after seeing them listed as a retailer on the manufacturer website. They responded immediately the next morning that they had the bike in stock and I could have them save it for me with a 50% down payment. I paid the full price over the phone and secured the bike immediately.They close at 6pm and due to my job and traffic I could only get there to pick it up at 5:40pm, twenty minutes before they close. This didn’t phase the staff at all and they tuned the bike made sure everything was perfect and went over all the paperwork. They even let me take it out for a quick test to see how it felt. Everything was great, except the stock seat which was basically a 2×4. No way I could show up to work with that so I had to ask if I could any way buy a seat. It was 5 after 6pm and I knew they wanted to go home and felt terrible but the seat was not gonna be ok and I was willing to buy an upgrade immediately.Instead of showing me the seats and going through the process they immediately grabbed a better seat from the rack and said I could have that seat now which is better and if I didn’t like it I could buy another when I came in for the 30 day tune up. This seat was much better and allowed me to ride and enjoy the bike immediately. They installed it in two minutes and the bike was perfect.This was my first experience buying a here but can say as someone who works in sales that the entire team at this store is professional and committed to providing an exceptional experience the whole way through. Thanks Bike Peddler for the great service and sorry for coming in so late to closing time!
Gary Estes
It was okay
Phanat Amphai
went to have my hub replaced and was told that they could get the part in a week and have the wheel done in a day. Two weeks later i called to see the status of the wheel build and they said the hub was still on order and didn’t give me a time frame. Another week pass and i call back to see the status again. They told me the same thing and said the hub was on order. I try to pry a time frame of when the hub will be coming in since it has already been 3 weeks. They couldn’t tell me anything. Than i asked about canceling the order and that’s when they took me serious and went to call for more info on the hub. Few minutes pass and i find out that the hub is out of stock. So i waited 3 weeks just to find out the hub is out of stock. That’s something that should have been known before placing an order. Not sure if theses guys know what there doing but they just waisted a whole bunch of my time. This was not a good impression on a customer who is willing to spend thousands of dollars on repairing his bike.
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