Retail chain carrying gear, apparel & footwear for a wide range of outdoor & fitness activities.
Service Options: In-store shopping · Curbside pickup
Health and Safety: Mask required · Staff required to disinfect surfaces between visits · Safety dividers at checkout ·
Hours
| Friday | 10AM–9PM |
| Saturday | 10AM–8PM |
| Sunday | 10AM–7PM |
| Monday | 10AM–9PM |
| Tuesday | 10AM–9PM |
| Wednesday | 10AM–9PM |
| Thursday | 10AM–9PM |
Address and Contact Information
Address: 840 Brannan St, San Francisco, CA 94103 Phone: (415) 934-1938 Website: https://www.rei.com/stores/san-francisco.html
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Review Summary
Dan Janes
Nice staff and nice selection of products for the price.
Chris Kocher
Great service, quality products, knowledgeable people and parking in back.
Derek Callow
Guy at service counter downstairs was canned response friendly though.
Cameron Cumming
Spent about an hour in the store looking to buy climbing shoes and not a single person came to help me, even though I told the person at the front of the store that I was trying To buy climbing shoes. I saw two other people in store who were also trying to buy climbing shoes and no one helped them either. I saw more people getting helped in the clothing department then in the climbing department and how much help does a person need buying t shirt vs buying climbing which is a very specific and technical purchase, never coming to this store again and I don’t recommend anyone come to this store ever.
Alexander Stibor
I parked my car at the REI parking space. Several other spaces were still free. Nevertheless, they still towed my car within 2 hours because I went to a different shop after being in REI. I know I should not have stayed there, but I was not blocking any car, and they did not give a first warning in the windshield or something. It cost me $584 in fees. This is hostile and the opposite of being customer friendly. A good way to get rid of customers.
Prune and Leo
I usually go to REI a lot, and Covid-19 is not going to change that! REI staff has always been smart, skilled and respectful, their Covid process is just another proof of that.Their process is flawless and painless. You order online, receive an email when the package is ready for pick up. In that email you have link to notify your arrival so that they can prepare your package (what car you own, color, in order to identify you on the parking lot). Then they show up with a clean cart, with mask, gloves and disinfectant. You pick up your stuff (with a mask please, respect those nice people), and leave! It is as simple as that. Risk free, fast and efficient.You guys are the best, see you soon, take care.