3.2 – 121 reviews • Cell phone store
The New T-Mobile was built to be the best wireless carrier around. Our resources are larger than ever to bring customers the coverage, service, and value they deserve, taking things to an entirely new level! Both T-Mobile and Sprint customers in San Francisco can visit our store at 843 Mission St to explore the latest smartphones and devices, make changes to their accounts, and more. Or if you’re interested in joining the Un-carrier and need help deciding which of our low-cost rate plans is best for you and your family, our friendly staff is here to assist through the switching process. This location offers repair services for Sprint Customers.
Wireless provider offering cell phones, data plans, Internet devices & accessories.
Service Options: In-store shopping
Health and Safety: Mask required · Staff wear masks · Staff required to disinfect surfaces between visits ·
Hours
| Friday | 10AM–5PM |
| Saturday | 10AM–5PM |
| Sunday | 12–5PM |
| Monday | 10AM–5PM |
| Tuesday | 10AM–5PM |
| Wednesday | 10AM–5PM |
| Thursday | 10AM–5PM |
Address and Contact Information
Address:
843 Mission St #F, San Francisco, CA 94103
Phone: (415) 371-1334
Website: https://www.t-mobile.com/store-locator/ca/san-francisco/mission-st-jessie-st-w?y_source=1_MTcwMTY3ODktNzE1LWxvY2F0aW9uLndlYnNpdGU%3D
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Review Summary
Josh Kuempel
Very nice people actually, and not that long a wait.
William Diaz
I ended up walking out, calling their corporate office and cancelling service.
Shri Matthews
Had a horrible experience at this location.
Kays Fattal
Absolutely terrible customer service. Shame on them. I have been with sprint customer service over the phone for over an hour and they contacted this store specifically to help me, and i called the store my self to let them know that i am on my way but they shut the door in my face right at closing time and refused to help me even though i was sent by sprint instructions at that exact time. There were at least 5 people in the store and absolutely doing nothing beside cleaning phones and clearly just don’t want to help customers or respectfully represent sprint and are just there to get there pay check, be rude, laugh, and get back home as early as possible.
Andrea Lara
Always hoping for a great in-store customer service experience but rarely find it. However, this last Saturday I went into this location no appointment and had one of the best in-store customer service experiences. At first I was a little nervous but had some real cool folks help me out with my insurance claim. I would definitely recommend this location over any other in San Francisco! Thank you!
Hector Aldana
Super helpful crew. They helped me transfer from using my droid to a new iPhone 11 easily. They were very helpful altogether and worked as a team. It was evident and noticeable.. I haven’t seen that in a while anywhere I go… Thanks for the amazing service…
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