Karaz Shoes

  4.3 – 19 reviews   • Shoe store

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Located In: New Hartford Shopping Center

Service Options:  In-store shopping

Hours

Tuesday11AM–5:30PM
Wednesday11AM–5:30PM
Thursday11AM–5:30PM
Friday11AM–5:30PM
Saturday11AM–5PM
SundayClosed
MondayClosed

Address and Contact Information

Address: 120 Genesee St, New Hartford, NY 13413
Phone: (315) 797-0025
Website: https://karazshoes.net/

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2 reviews of Karaz Shoes “Great Shoe Store. We moved away 5 years ago, but every visit back we need to stop back at Karaz Shoes. … New Hartford, NY 13413 .

Review Summary

Jacqueline Gamble
Great selection & great customer service!
Hannah Audette
On a side note prices are very reasonable and I will be shopping here again!
thomas netzband
Wide range of products and prices
Hannah Audette
The owners were very personable and very knowledgeable! 10 out of 10 recommend shopping here! On a side note prices are very reasonable and I will be shopping here again!
Lisa O
I have to admit I’m a little surprised to see all of the glowing reviews about the customer service at this store after my experiences with Karaz Shoes. If I were rating the quality of the shoes they carry- 5 stars all the way. However, the female owner of the store has a long way to go with her customer service skills before I can rate this any higher (I only gave this 3 stars because her husband is very knowledgeable and my past experiences with him have been more respectful and helpful). For reference, I’m the kind of person who makes a point to “shop small” whenever possible and support local businesses instead of Zappo’s or Amazon. I was actually prepared to order some specific shoes through this store today if they didn’t have them in person because I knew they carried the brand. However, when I asked to try on a pair, she handed me 1 shoe to try on (which I found odd since most people’s feet vary slightly and shoes can fit differently) and walked away. She could clearly see I came in wearing sandals, and instead of handing me a ped to try it on when she gave me the shoe in the first place, she slapped the basket of them down a few minutes later and said, “You know, you really should wear a ped to try those on”, as if I carry some around in my purse. I was so turned off by the way I was treated (despite previously having spent hundreds of dollars in this store on Taos shoes and boots, Uggs, Dansko, and Pikolinos… I was ironically wearing a pair of Danskos I had previously purchased there when this transpired) that I no longer feel compelled to purchase through this store rather than Nordstrom’s or Zappo’s. If you want to compete with online retailers, then create a welcoming environment in your store instead of acting like I’m inconveniencing you when I need basic customer service.
Marie Edith
I’ve been a loyal Karaz customer for years! If I need classy shoes for a special occasion, comfortable shoes for work, warm, sturdy boots for walking the dog, or just something fabulous for fun, Neil and Claire always find the perfect pair for my imperfect feet.
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