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Service Options: In-store shopping · Curbside pickup
Health and Safety: Mask required · Staff required to disinfect surfaces between visits ·
Hours
| Tuesday | 11AM–6PM |
| Wednesday | 11AM–6PM |
| Thursday | 11AM–6PM |
| Friday | 11AM–6PM |
| Saturday | 10AM–6PM |
| Sunday | 11AM–5PM |
| Monday | 11AM–6PM |
Address and Contact Information
Address: 231 W 96th St, New York, NY 10025 Phone: (212) 663-7531 Website: https://www.trekbikes.com/us/en_US/retail/upper_west_side_96th/?y_source=1_MTM3ODM1NTAtNzE1LWxvY2F0aW9uLndlYnNpdGU%3D
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TREK BICYCLE UPPER WEST SIDE 96TH – 14 Reviews …
The worst bike store! After up-selling me on a new bike when I asked for my bike to be repaired, they took payment for a bike, promising to… read more. Useful.
Review Summary
Alexander Shuiskov
Great service, friendly staff, great prices and 100% professional team.
Edward Stern
Forest and the service team are awesome bike mechanics and people.
Randy Simon
It’s definitely a good place for bike shopping-but be warned can be pricey.
Alexander Amini
I simply asked to put new brake pads on my bike. They told me i needed to pay an additional 100$ for a procedure i didn’t ask for. I was willing to pay for the new pads and labor. They couldn’t do it. Worst service ive ever had at any bike shop. They should be ashamed of themselves.
Jennifer Mateo
Happy customer!! Went on a test run and its nothing like most typical bikes, it is worth every penny !! Off to new adventures
Randy Simon
Location great. Covid spacing-great. Staff-Adam was great. There was another guy (forgot his name)who was also cool and tune up guys- are all good, but I’d have to say one staff member tweaked me enough that I’m not sure I’d go back.After begrudgingly answering my question about the $8,000.00 bike without a motor, the employee walks away offering no other insights or assistance. Comparatively the day prior, Adam was attentive and pleasant. I’ll admit now I had NO INTENTION of purchasing a bike before June or from that specific store. His pleasant attitude obligated me to a purchase and I returned the next day and made it.So…I’m sorry… customer service requires you engage, inform and perform the duty for which you are hired. You should do it as though all individuals have value and if they don’t make a purchase it’s OK.It’s definitely a good place for bike shopping-but be warned can be pricey.