Service Options: Onsite services
Hours
| Friday | Closed |
| Saturday | 9AM–6PM |
| Sunday | Closed |
| Monday | 8AM–8PM |
| Tuesday | 8AM–8PM |
| Wednesday | 8AM–8PM |
| Thursday | 8AM–8PM |
Address and Contact Information
Address: 415 N Azusa Ave, West Covina, CA 91791 Phone: (626) 322-9515 Website: https://www.freewayinsurance.com/office-locator/freeway-insurance-west-covina-ca-91791?utm_source=google&utm_medium=yext&utm_content=WCF
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Review Summary
La Rosa Negra
Salvador Rodriguez gave me the best prices and offers that were available to me.
Juan Araluce
This place was super helpful in getting my auto is insurance set up.
Isaias Zambrano
The manager their was very rude and hung up on me.
Gabriel sandoval
Recently tried to switch cars on my policy I figured this should be simple enough just remove the old vehicle and add the new vehicle keep the policy the same which is just basic liability and an SR22 so I call and then the agent decides to give me a new policy stating that I’ll save money still don’t know why that was necessary because the difference was only like $3 so he finds me a policy saves me like $3 like I mentioned but I had to another 300 for the down payment and installment plan and all that but still I was okay with it I was like sure fine let’s just do it like two weeks later I get a letter from the DMV stating that my license is suspended due to no insurance coverage on file which is a big hassle because I just got my license back several months ago I work full time so I can’t take off to go to the DMV to go handle this I’m being charged for it by the DMV and to make matters worse when I try and call the office I still can’t get through to David Vasquez every time I call some guy answers and says he’s in a meeting he’ll call you back they even take my number down and they still don’t call me back this is the third time I tried calling them David Vasquez is the one who set up my policy and the one who did not forward the correct information to the DMV and still no response after 3 calls I’ve even stated the importance of my situation but clearly they just wanted their commission from the down payment I ended up Pauling blue fire insurance the company that they set me up with they told me there wasn’t even an SR22 on file keep in mind I told David I want the same policy just a different car my old policy had an SR22 anyway the people at blue fire insurance gave me an SR22 now my insurance is more than my previous policy by ten bucks all they had to do was keep my old policy they just really made a mess out of my situation and guess what I still have a suspended license and this situation still has not been fixed I even called yesterday and they still have not called me back do not work with David Vasquez or the insurance company worst customer service they don’t even call you back
Andrea Gabriel
Freeway Insurance has always been a reliable insurance broker in my whole driving experience. I honestly could say that they give the best customer service, on the phone AND in-person. They were very responsive on the phone, most importantly they were all were so polite and understanding, especially this time of a pandemic.Karla from the Covina branch gave me an outstanding service today. She was really pleasurable to speak with! She did not only save me $700 on my insurance policy, she also had found me the best premium coverage that I didn’t even have with my previous policy. From $230/mo, I now pay $128/mo with more awesome benefits! She was thorough and reassuring. Karla was a wonderful agent to work with, she was really genuine and truly assures quality service for her clients. Much thanks, Karla! I really appreciate it! I highly recommend her to anyone.
Andrea Neri
Positive: Professionalism, Quality, Responsiveness, Value Great service! I highly recommend Kevin Sanchez-Cordova, he was able to reduce my monthly payments. 🙂