Verizon

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  3.4 – 239 reviews  $$ • Cell phone store in Burbank, California

Our stores are open, so you can shop safely. We also encourage customers to use our online shopping and support. Orders with free 2-day shipping and technical support can be completed 24/7. Select local stores are open with reduced staffing and hours of operation. Appointments are recommended for customers shopping for a new device, needing assistance with device troubleshooting or account maintenance. Appointments can be made in advance from our app or website. Local In-Store pickup is available for device and accessories orders through our website. For the safety of our customers and employees, we require customers to wear face coverings when visiting our stores. See our store locator for more information about your local store.

Telecommunications company offering cell phones, wireless plans, accessories & more.

Located In: Burbank Empire Center

Service Options:  In-store shopping · In-store pickup · Delivery

Health and Safety:  Mask required · Staff wear masks · Staff required to disinfect surfaces between visits · Safety dividers at checkout · 

Hours

Thursday10AM–8PM
Friday10AM–8PM
Saturday10AM–8PM
Sunday11AM–6PM
Monday10AM–8PM
Tuesday10AM–8PM
Wednesday10AM–8PM

Address and Contact Information

Address: 1729 N Victory Pl, Burbank, CA 91502
Phone: (818) 842-2722
Website: https://www.verizon.com/stores/details/california/burbank/burbank-empire-203250/?INTCMP=INT-LOS-NON-EN-MAKEAPPT-06212015-1LOS1-RE

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Review Summary

Rin
Usually they offer good deals and discounts.
Tim Thompson
This place is understaffed, management is unhelpful.
Harry Tsang
How the hack I spent hrs just to wait for service, I am a busy per
OSCAR MENDEZ VIGUERAS
The store manager Lorraine was super helpful. She was very professional and answered all my questions. Finding parking in the other hand is very limited and hard to find close to the store. Processing my order took more time than I expected.
MaryLou Villanueva
Excellent service provided by Austin. He was professional and knowledgeable.
Arin Aboulian
I have just switched back to Verizon and somehow my number did not make it on to the account. After multiple phone calls and more than 4 hrs of waiting on hold, during those phone calls, I came in this past Sunday and was lucky enough to get Nicole as the person helping me. She was kind, patient and helpful. After working with the same Verizon customer service line and another 3 hrs later, I went home with a working phone and same phone number. Verizon still has issues, but Nicole and the entire team (management and staff) worked to solve this issue and I am grateful to all of them for it
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