3.4 – 172 reviews $$ • Cell phone store in New York City, New York
Our stores are open, so you can shop safely. We also encourage customers to use our online shopping and support. Orders with free 2-day shipping and technical support can be completed 24/7. Select local stores are open with reduced staffing and hours of operation. Appointments are recommended for customers shopping for a new device, needing assistance with device troubleshooting or account maintenance. Appointments can be made in advance from our app or website. Local In-Store pickup is available for device and accessories orders through our website. For the safety of our customers and employees, we require customers to wear face coverings when visiting our stores. See our store locator for more information about your local store.
Telecommunications company offering cell phones, wireless plans, accessories & more.
Service Options: In-store shopping · In-store pickup · Delivery
Health and Safety: Mask required · Staff wear masks · Staff required to disinfect surfaces between visits · Safety dividers at checkout ·
Hours
| Tuesday | 11AM–7PM |
| Wednesday | 11AM–7PM |
| Thursday | 11AM–7PM |
| Friday | 11AM–7PM |
| Saturday | 11AM–7PM |
| Sunday | 11AM–5PM |
| Monday | 10AM–8PM |
Address and Contact Information
Address:
166 W 125th St, New York, NY 10027
Phone: (212) 531-1542
Website: https://www.verizon.com/stores/new-york/new-york/harlem-313679/?INTCMP=INT-LOS-NON-EN-MAKEAPPT-06212015-1LOS1-RE
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Review Summary
Anthony Morgan
They employees are very courteous but service is kind of slow.
Rich Waterz
Unhelpful and the staff created an inconvenience for me and family
Patricia A
The company’s customer service stinks! !!!
Martha Washington
I was warned about this VerizonI went into this Verizon on Mother’s Day to upgrade my phone and watch. I was greeted by Sharif who took great care of my needs and concerns. However, when transferring my files from the old phone to the new one it took and usually long time and I’m still not sure all my files transferred. I was unaware that the store closed at 5:00 the manager whose nameI did not get let it be known that we close at 5:00.I have been a Verizon customer for over 10 years and I never experienced this kind of treatment. He keep checking to see how far the process was. All the while Sharif was trying as hard as possible to get everything done.The manager did something to the phone and assured me that everything was there and showed me where to download my apps. I left the store with my new phone and watch which I was told I could call Verizon to activate, never have I had to go home and activate any items I purchased, it was all done in the store.The Manager was eager to close that I didn’t realize that my new phone was not activated. I have never been rushed out of a store just because it was closing time. By the time I crossed the street the gates were already down.Thank goodness for customer service to help me activate my phone and watch.Never again will I go in this location.
Tenzin Lungtok
It is taking for ever just to get helped. I see people doing nothing inside n we r waiting outside in line just to see people cut our line. My worst verizon experience.
Michele J
Will and Brian were very professional, helpful, courteous, and made my shopping experience harmless and fun.
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