Social Profile : 
Chain offering brand-name furniture for every room in the home, plus decor & area rugs.
Service Options: In-store shopping · Curbside pickup · Delivery
Health and Safety: Mask required · Staff wear masks · Staff get temperature checks · Staff required to disinfect surfaces between visits ·
Hours
| Monday | 10AM–9PM |
| Tuesday | 10AM–9PM |
| Wednesday | 10AM–9PM |
| Thursday | 10AM–9PM |
| Friday | 10AM–9PM |
| Saturday | 10AM–9PM |
| Sunday | 11AM–6PM |
Address and Contact Information
Address: 137 Colonial Dr, Horseheads, NY 14845 Phone: (607) 739-4858 Website: https://www.raymourflanigan.com/locations/big-flats
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Review Summary
John Plow, OD
Excellent customer service and selection of beds to choose from.
Nick Ramsey
Retail sales and deals with warranty stuff this is very poor customer service
elisabeth Hanley
Great service, good quality, and fast pickup.
Alison Falkenburgh
Went in looking for a new mattress, wanting to try a few that we saw and could order online through the companies directly. We worked with Ryan at the Horseheads, NY location and he was fantastic. He listened to our needs and gave us great information. There was no pressure from him and he made us feel comfortable. We ended up ordering through Rymour & Flanigan instead of online like we planned because he was so great! Once we are ready for furniture, we will be going back to him!
Christal Tew
***UPDATE: the bed and mattress finally arrived 3 months later, most likely due to COVID. We got everything home and set up and almost immediately noticed sagging in the mattress. After dealing with customer care, who don’t have a CLUE, someone from the service center came to inspect the mattress. Turns out we were never given a box spring! We were told the mattress was a hybrid mattress with a built in box spring and we didn’t need a separate box spring. So, i refused to pay for a box spring. The store Mgr did compensate me with a gift card, but I still had to pay $26. Ok, no problem, whatever. Today, my husband went to pick up the box spring and the felt bottom was completely torn across inside the plastic. Easy fix? Mostly likely, just staple it back to the frame. BUT, WHY would you sell a product like this?? No, I did not report it to the store manager YET. My son has been sleeping on a screwed up mattress for weeks now. Throughout this whole ordeal, never once did anyone show one bit of remorse, no sincere apologies, nothing! Never even spoke to the salesman. We will NEVER do business with R&F again. We will be reporting them to the Better Business Bureau and making a corporate complaint.‐-‐————‐————————————————————We were working with a salesman the previous weekend and were unsure of which bed we wanted to purchase for our teenage son. The salesman gave us his card when we left. We returned the following weekend wanting to look at a different bed. Upon entering the store a female salesperson greeted us and asked if we needed any help. I noticed right away she seemed very different. We told her we were just looking, which we were. We wanted to see if they had a particular bed in stock so we could get a better idea of the look and how well it was made. As we were looking for the bed, we ran into our salesman. He. Immediately asked if anyone was helping us or if anyone greeted us when we entered the store. We said no one was helping us but the lady did greet us. Seemed it was an issue because we didn’t tell her we were looking for him. He was looking up the beds we were interested in and this lady walks up on us and just stares at us. Our salesman asked if he could help her and he said we were his guests and he was sorry. Apparently sorry because she greeted us at the door and didn’t tell her that we were looking for the particular salesman, that we were just looking and we screwed her out of a sale! We found this experience extremely awkward and unprofessional. We weren’t certain if we were even going to make a purchase. Who knew that you couldn’t just walk in and look before deciding to purchase.
Roadblock Thompson
Do you like paying thousands of dollars for furniture guaranteed to break within 2 years? Do you enjoy high pressure sales tactics and being bombarded by workers looking to score a quick sale, while talking serious smack about the other sales workers? How about having constant delivery issues, scheduling issues or even something as simple as the installation team shutting the door behind them when they come in your house, or expecting them to track mud through your whole house, up your stairs and into your kids room? If that all sounds amazing then I highly recommend heading on down to see what you can see!!!