3.6 – 86 reviews $$ • Cell phone store in Walnut Creek, California
Our stores are open, so you can shop safely. We also encourage customers to use our online shopping and support. Orders with free 2-day shipping and technical support can be completed 24/7. Select local stores are open with reduced staffing and hours of operation. Appointments are recommended for customers shopping for a new device, needing assistance with device troubleshooting or account maintenance. Appointments can be made in advance from our app or website. Local In-Store pickup is available for device and accessories orders through our website. For the safety of our customers and employees, we require customers to wear face coverings when visiting our stores. See our store locator for more information about your local store.
Telecommunications company offering cell phones, wireless plans, accessories & more.
Located In: Plaza Escuela
Service Options: In-store shopping · In-store pickup · Delivery
Health and Safety: Mask required · Staff wear masks · Safety dividers at checkout ·
Hours
| Friday | 10AM–6PM |
| Saturday | 10AM–6PM |
| Sunday | 11AM–6PM |
| Monday | 10AM–6PM |
| Tuesday | 10AM–6PM |
| Wednesday | 10AM–6PM |
| Thursday | 10AM–6PM |
Address and Contact Information
Address:
1141 Locust St, Walnut Creek, CA 94596
Phone: (925) 988-6990
Website: https://www.verizon.com/stores/details/california/walnut-creek/walnut-creek-201590/?INTCMP=INT-LOS-NON-EN-MAKEAPPT-06212015-1LOS1-RE
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Review Summary
Donny O
As a Verizon Customer, this is the most helpful retail store location.
Jim Phillips
Great service from a very knowledgeable staff.
mariah haney
Got in and out in under an hour great friendly customer service!
Ryan Dizon
Lady with curly hair in this store is super rude and unprofessional. I work in a company where we use Verizon with all our work phones and my intention is to have a phone upgrade. It was raining and she asked to wait outside which I understand because of Pandemic. I specifically told her what make nd model I am planning to get. She asked me to pay the remaining device balance upfront using Verizon app, which I did. When I am ready to get the upgrade, she yelled at me saying we don’t have that device anymore! I told you! I am very upset about her behavior. Unfortunately I didn’t get her name as she did not introduce herself at all. She is very unprofessional and rude.
Carrie Nerheim
Elijah is the very best in customer service.
Gian Bernal
The lady asked me to wait an hour outside while it’s raining. I would understand that they want to limit people inside due to Covid. She told me that I needed to pay outstanding balance over the phone/online (which Idid) to get a phone upgrade. Cane back to her and yelled at me saying they don’t have the device anymore. Super rude and misleading.
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