The New T-Mobile was built to be the best wireless carrier around. Our resources are larger than ever to bring customers the coverage, service, and value they deserve, taking things to an entirely new level! Both T-Mobile and Sprint customers in Valencia can visit our store at 27011 Mcbean Pkwy to explore the latest smartphones and devices, make changes to their accounts, and more. Or if you’re interested in joining the Un-carrier and need help deciding which of our low-cost rate plans is best for you and your family, our friendly staff is here to assist through the switching process. This location offers repair services for Sprint Customers.
Wireless provider offering cell phones, data plans, Internet devices & accessories.
Service Options: In-store shopping
Health and Safety: Mask required · Staff wear masks · Staff required to disinfect surfaces between visits ·
Hours
| Friday | 10AM–8PM |
| Saturday | 10AM–8PM |
| Sunday | 11AM–6PM |
| Monday | 10AM–8PM |
| Tuesday | 10AM–8PM |
| Wednesday | 10AM–8PM |
| Thursday | 10AM–8PM |
Address and Contact Information
Address: 27011 McBean Pkwy Ste 103, Valencia, CA 91355 Phone: (661) 284-3635 Website: https://www.t-mobile.com/store-locator/ca/valencia/mcbean-pkwy-magic-mountain-pkwy?y_source=1_MTcwMTQyNTktNzE1LWxvY2F0aW9uLndlYnNpdGU%3D
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Review Summary
Linda Frelow
Best service and great people thanks for all your help sprint store
Eddie Olvera
Any management is locked away in the back room.
Sandra B
The technician at this location is knowledgeable and very helpful.
Joseph Shane
A few days ago, I came in the Tmobile Store to add a line & was helped by Caesar & Shaq. The service from both excellent however today was a different experience. The STORE MANAGER CHRIS took the service from GOOD to BAD and outright UGLY in the end. It isn’t about what what we got or didn’t get but the lack of respect shown throughout. Respect is the hallmark of good customer service, and it wasn’t shown at even the most basic level. My wife went in to get 3 masks with the Tmobile Tuesday promotion. She went in the store and clicked on the Redeem promotion (5minutes to get the promotion). The Store manager told my wife the promotion is 1 per customer not 1 per phone. She said, she already clicked on the promotion and he said there is a strict policy, 1 per customer and turned his back on her and walked away. She thought he was going to see what else can be done and instead ended up waiting for about another 7 minutes while he helped the UPS guy and other customers were helped that came in after her. Eventually she got 2 masks not 3 b/c she had to take our son out of the car to show there was another person. She came home distressed feeling disrespected & ignored. I called the store and expressed the concerns to Caesar where he apologized, and said he would talk to Chris and get more info. He even went as far as offering to save some masks if we wanted some for family members to make it right…Caesar said his manager was really sorry she had a bad experience and asked if she would like him to apologize. I said, ok. From the moment he got on the phone, his tone, demeanor was very relaxed casual and unprofessional. He said he heard my wife felt ignored and apologized but then went on to say he doesn’t know why she felt ignored because she got the masks and it was within 60 seconds. SORRY NOT SORRY! (attitude expressed) I told him the clock ran out on the redeem promotion button which is 5 minutes and she was waiting for another 7 min with kids. He said, That’s not true. I said so you’re calling us liars. He said no but persisted in saying that what my wife was saying wasn’t true. It was one excuse, after another, and the experience was insulting. Chris was insincere and unapologetic in every sense of the words. I would not NOT recommend anyone go to this location. It is a Sprint Conversion and clearly CHRIS is holdover from the Acquisition. Terrible Management! I will not be doing any business in that location and am considering closing the lines and returning the phones. I hope your experience is better than ours but in the event it isn’t be sure to complete a survey to let Tmobile know .
Xev Mezias
Get there as soon as they open. Misael Medrano is the greatest sales guy I’ve had the pleasure of conducting business with. Energetic, funny, knowledgeable, and helped me choose a better phone for what I wanted for less money. This location is my favorite to go to because of him. He has a great attitude and I felt very lucky to have him as my sales guy. I upgraded to a Samsung Galaxy s9 Plus and added my fiancé to my line and he got the same model.
Crystal Salinas
the worst experience ever. the girl that helped me did not know what she was doing, I was in the store for three hours because she could not get things going. I spent an entire day without cellular service because the employee forgot to insert my chip even after I brought up that she didn’t add a chip into my new phone! I had to finish setting up my phone at home. To make things worse, i lost all my photos from the last three months after being assisted with ensuring my iCloud backed up everything. All my pictures of youth group, birthdays, self growth, and overall first semester of college are gone thanks to their lack of genuine care for costumer service.