Crown City Loan & Jewelry

  3.3 – 20 reviews   • Jeweler

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Service Options:  In-store shopping

Hours

Friday10AM–6PM
Saturday10AM–6PM
SundayClosed
Monday10AM–6PM
Tuesday10AM–6PM
Wednesday10AM–6PM
Thursday10AM–6PM

Address and Contact Information

Address: 65 E Colorado Blvd, Pasadena, CA 91105
Phone: (626) 793-5404
Website: http://www.crowncityloan.com/

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Review Summary

Kyle Raaka
They have some cool stuff for sale I check on now and again.
Terry Delorenzo
I got my money and off to work I went believing she put them on my receipt.
OpObserver
They charge all kinds of ridiculous fees including a shelf fee.
David Arison
If you’re looking to snag a deal on some jewelry, electronics, or a high value musical instrument like a guitar, have a look at this place. Obviously it’s a pawn shop so it can be hit or miss, but never hurts to check. Staff is usually pretty friendly!
Rocky Easley II
Very rude and terrible customer service. I called to ask if they would be interested in an extensive and large collection of tools that were left to me and as I was trying to provide an answer to the person on the phone – name may have been Timothy – he then rudely interrupted me and said, “Well, If you aren’t going to tell me the name of the tools, then you’ll have to bring them in because I can’t tell you if we would be interested in the items.” Mind you, I just told him that I was left with a 10×20 storage unit full of auto tools from my uncle who passed and there was no form of condolences or understanding of the large amount of items I had. I easily have 5k items in my inventory as I tried to explain. I also tried to explain to him that I already have the items photographed and inventoried, but he continued to interrupt me as I was on the phone. I then told him after his rude comment that I was initially calling to get an email to send the inventory to thenso that they could tell me if it would be worth my time for me to drive to them. After I explained that, the representative just then quickly listed an email address, not even asking if I had something to write with or was ready to take the email. Rarely do I post reviews, but this one had me. I initially called to simply get info for something that maybe would have taken 30 seconds to a minute of interaction over the phone. Gee, I guess since I was the one trying to be efficient with my time and make the best use of it, I should have just not called this place. I found myself initially calling after dealing with items left behind from a loved one to being frustrated with having just been treated as I stated earlier. Simply put, the call lasted for maybe 2 minutes, the company rep did most of the talking (which was just interruption), I was disrespected, and treated as an idiot that was taking the “valued time” of this employee. Hm, you’d think that after I explained that most of the tools I have are new and still in the original boxes (unopened) that he would have listened.
Justin Donaghho
The clerk gave up on my item and I, after he realized that he didn’t know how to operate it. I thought that it showed absolutely ‘zero’ emotional maturity.
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