New Balance

  4.4 – 210 reviews   • Shoe store

At New Balance Santa Monica, our Fit Specialist hang their hat on unforgettable service. Our one-on-one attention and know-how will ensure that you leave our store with the perfect footwear. Our professional fitting experience will measure every aspect of your foot, down to the gait, to determine what level of support you need. Our store carries everything from footwear in a wide range of sizes and widths, to a versatile offerings of apparel and accessories. Whether it’s running, walking, or simply looking good, our wide selection can help you reach your goals!

Chain retailer stocking house-brand athletic footwear, apparel & accessories for all ages.

Service Options:  In-store shopping · Curbside pickup · Delivery

Health and Safety:  Mask required · Staff wear masks · Staff get temperature checks · Staff required to disinfect surfaces between visits · Safety dividers at checkout · 

Hours

Friday10AM–2PM, 3–7PM
Saturday10AM–6PM
Sunday10AM–6PM
Monday10AM–2PM, 3–7PM
Tuesday10AM–2PM, 3–7PM
Wednesday10AM–2PM, 3–7PM
Thursday10AM–2PM, 3–7PM

Address and Contact Information

Address: 2600 Wilshire Blvd, Santa Monica, CA 90403
Phone: (310) 829-2900
Website: https://newbalanceca.locally.com/

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Review Summary

Ron Kaden
Shoes are overpriced, more staff is needed, but the service is great!
RICHARD GREEN
Sales worker treated us family.
Alyssa Dayan
Salesperson then showed her shoe (not hiking boot as requested).
Maggie Maloy
I’ve been coming to this store since 2015. Always satisfied. Today. June 1st, i returned a pair i bought last week, in exchange for a different pair. Also, purchased a pair on sale.. smooth transaction.My feet feel awesome in these shoes.The store has a wide variety – if they’re out, they will look to see which store is in stock the arrange to have them shipped. Usually 2 days.The tech foot measuring software is a great tool !! – keep in mind each pair should be tried on though. Eg., the assessment said im a 9 W. But after trying a few pairs i settled on 2 different pairs, the one pair I bought is a 8.5 W, the other pair is a 9w.The two women working this afternoon made it a WONDERFUL experience:, professional – knowledgable, warm and friendly. Customer service makes it worth a trip to this store!
Alex Chavez
Staff are nice, but no communication.Came in last week(Wednesday) I was going to buy shoes but they were out of stock. So they lady helped me order the shoes from another store. She said shoes will arrive at your house in 1 – 2 days. Cool. Never got a confirmation or email. So waited the 2 days called back Monday. Talked to this guy called Mike. He said they made a mistake on their end that the cashier put the wrong information. He said he talked to the manager from the other store and said they will ship out today(Monday) at the time. Said they’ll arrive Wed. Shoes DID NOT ARRIVE. NO call or anything. Still haven’t arrive. Basically taking it as a Loss
RICHARD GREEN
Sales worker treated us family. We both hearing losses, un able to relips because mask on, emp wrote on paper for communication!
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