4.4 – 728 reviews • Department store
Feel safe and comfortable shopping with new practices to help keep you and our employees healthy at Nordstrom this holiday season. Pick up in-store or use Curbside Pickup, and when you arrive, we’ll bring your order out to you. (We can even gift-wrap it for free!)
Located In: Broadway Plaza
Service Options: In-store shopping · Curbside pickup · Delivery
Health and Safety: Mask required · Staff wear masks · Staff get temperature checks · Staff required to disinfect surfaces between visits · Safety dividers at checkout ·
Hours
| Friday | 10AM–9PM |
| Saturday | 10AM–9PM |
| Sunday | 11AM–7PM |
| Monday | 10AM–9PM |
| Tuesday | 10AM–9PM |
| Wednesday | 10AM–9PM |
| Thursday | 10AM–9PM |
Address and Contact Information
Address:
1200 Broadway Plaza, Walnut Creek, CA 94596
Phone: (925) 930-7959
Website: https://www.nordstrom.com/store-details/nordstrom-broadway-plaza-in-walnut-creek?utm_source=google&utm_medium=organic&utm_campaign=fls&utm_content=421&utm_channel=low_nd_seo_local&sp_source=google&sp_campaign=fls
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Nordstrom – Broadway Plaza
Nordstrom. Renowned upscale department store featuring designer clothing, shoes, handbags, accessories, jewelry, and cosmetics. Services provided: …
Review Summary
Doug Franks
Lots of parking, great staff and selection of shoes
Theresa Mariano
Really enjoyed the cafe today good food great service
Brandi Bell
The customer service line was long but the wait in line went by really quickly.
Karen V Chin
Nordstrom is famous for their customer service and customer experience both in-store and online.Now with COVID-19, shopping in-store is reassuring. You have the option to shop online and choose curbside pickup in the indoor garage. You just call and a sales associate will come to your car and load your purchases in your trunk if you do not want to go into the store to pickup.The dressing rooms are clean and with each use the dressing room is sanitized for the next customer. Tried-on clothes or returned merchandise is put on hold and not returned to the sales floor immediately.There is signage everywhere to keep 6 ft away from each other. You and their staff have to wear masks inside the store. At the entrances, Nordstrom offers free masks and hand sanitizer for their customers.The floor aisles are wide for wheelchair, walkers, and strollers.
S Raé Ayers
I went here looking for a dress. My assistant was extremely helpful. I was looking for matching shoes and when they were out of my size in that shoe, my assistant took the time to find my size in the same type of shoe but a different color. She also took the time to recommend us to another store to look for the same type of shoe. She was very nice. Didn’t catch her name, so next time I go I hope I recognize her.
Kenny
On 5/15 I was deliberately harassed by employees in the fragrance and cosmetic department. I was operating in my freedoms given to me per the CDC guidelines that state vaccinated people are no longer required to wear masks indoors.Several employees began to get involved and embarrassed me in front of other customers. Nordstrom new policy no longer requires masks, they only recommend masks.The employees were misinformed and created a scene. My job is not to please anybody, or live as a slave to someone’s emotional needs.If these employees cannot handle me being maskless in the store, then I suggest they find employment elsewhere.
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