MSI Bay Area

  3.9 – 75 reviews   • Countertop store

MSI’s Bay Area Showroom and Distribution Center features over 500 surfacing products displayed throughout 5,600 sq. ft. of stunning showroom space. Our selection of granite countertops and quartz countertops is second to none. In addition to our Bay Area countertops selections, we also carry a wide variety of flooring tile and backsplash tile, including porcelain tile and ceramic tile.

Service Options:  In-store shopping · Delivery

Health and Safety:  Mask required · 

Hours

Thursday8AM–5PM
Friday8AM–5PM
Saturday9AM–1PM
SundayClosed
Monday8AM–5PM
Tuesday8AM–5PM
Wednesday8AM–5PM

Address and Contact Information

Address: 22300 Hathaway Ave, Hayward, CA 94541
Phone: (510) 921-5400
Website: https://www.msisurfaces.com/bay-area-countertop-showroom-distribution/

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Review Summary

Danna Prosser
Great variety of options for every budget…great and helpful staff.
Catherine Hetoin
Very nice showroom and very good service from the employees !
Yu Rao
We went to the store second time and the sales were very unprofessional.
Bryan Richter
We had used MSI years ago to buy granite counter tops for our kitchen. We’re doing a remodel now of a new kitchen and our designer recommended going to a competitor. Wow, we hadn’t been anywhere besides MSI before and didn’t realize the difference. MSI is head and shoulders above others. Their warehouse is well organized and efficient. The slabs they show are ready to be looked at and bought. They had helpful sales people on the floor answering our questions. If you’re looking for quartz, their selection was tremendous! I highly recommend you visit MSI, the shopping experience there is definitely superior and their selection is also great.
Poppy Cheng
The floor quality of this shop is terrible! The flooring purchased in Homedepot in September 2020 will be damaged in November, and more and more places will have problems. Contact the floor company, shirk responsibility, that is the problem of installation. It’s a professional master. There’s no problem after the installation. It took less than two months for the problem to appear. The floor quality and service attitude of this company are extremely poor. I will find the relevant legal department to continue to investigate the responsibility of the flooring company.
Yvette Michel
After having a terrible experience here and writing a review reflecting that visit, the store manager called me and wanted to understand what happened. I explained what happened during my visit to him and he asked what they could do to allow them another chance to earn my business.I very much appreciated that he cared enough to read the review and get back to me in less than a day! They did ultimately make my next 2 visits MUCH better and I ultimately did buy my stone from them. Nice showroom, beautiful stone and doing much better in termsof customer service.
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