Apple retail store selling iPhones, iPads & more in sleekly designed spaces.
Located In: Fashion Valley
Service Options: In-store shopping
Health and Safety: Mask required · Staff required to disinfect surfaces between visits ·
Hours
| Thursday | 10AM–9PM |
| Friday | 10AM–9PM |
| Saturday | 10AM–9PM |
| Sunday | 11AM–7PM |
| Monday | 10AM–9PM |
| Tuesday | 10AM–9PM |
| Wednesday | 10AM–9PM |
Address and Contact Information
Address: 7007 Friars Rd, San Diego, CA 92108 Phone: (619) 682-3477 Website: https://www.apple.com/retail/fashionvalley?cid=aos-us-seo-maps
Photo Gallery
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Review Summary
Chris Saunders
He gave me excellent, personal one-on-one service on my iPhone issue.
Monny Castaneda
Nice place to go shopping and spend time with family and friends
Haith, Dr. A.
Very bad experience with sales and management.
Luciano Rezende
Read through to the end before buying Apple. You can change your concepts.First – on 09/15 (Mother’s Day) I went to this store to exchange the AirPods 2nd gen. it was defective and also to buy a new iPhone 12 for my wife (gift from mothers).At check-in I just said it would be for warranty service as the new iPhone would be a surprise for my wife.Inside the store after finishing the repair service, I told the clerk that I wanted to buy a new iPhone. He said he couldn’t do that, that I should leave the store and make a new appointment that I would have to wait 3 or 4 hours to be called. You’re welcome? I was there prepared, happy, with my wife and my 7 and 3 year old children. Wait 3 to 4 hours? I only have Sunday to stay with my family.Second – I left and patiently at home, went online and scheduled a new time for today (May 16) at 4pm. I arrived 5 minutes early and soon they passed me into the store with my whole family again. My wife chose the color and model, we did the setup and backup of the old device and, after 1 hour, we were ready to pay.As I have Apple’s credit card, I wanted to use it by dividing it 24x with zero interest. At the end of the purchase the attendant said that it would not be possible because the system would only accept it 24x if I did this procedure online and that inside the store they only accept cash payment even though it is an Apple credit card. The fact is that this procedure is not clear at the APPLE store. This was proven by them and they apologized but nothing could be done.So I was told not to buy a free iPhone but rather to be blocked by some brand (T-mobile, Verizon, etc.), but this was not my wish; I just wanted to buy an unlocked iPhone nine and give it to my wife by paying on Apple’s credit card 24x the same as on the website. Difficult to understand that?We called the manager and the suggestion was that I do it right there, online, inside the store and in about 30 minutes the same device that was already in the hands of the attendant would be available. We did everything that the attendant instructed and at the end of the purchase the system would only let you deliver the new iPhone that was in the attendant’s hands the next day at 7pm. ABSURD! FRUSTRATION! SADNESS! ANGER! DISAPPOINTMENT! DISREGARD WITH THE CONSUMER. Several feelings at the same time because my wife uses the phone to work and we wanted to set up everything together at the same time we bought it after leaving the store.I asked them to seek other information from other managers or the person in charge of the store, but they were hard, cold and insensitive to our situation. Result? We gave up shopping and left home … another frustrating Sunday because of APPLE. I think I already had an apple in my house. Gradually we will migrate … there are other better and cheaper options … they don’t care about you. They want your money and, more than that, they want your data, your information, your routine; want to map who you are and do it to clone your profile to sell more and more; is the law of greed and oligopoly.Yes, we are all frustrated with terrible customer service and, by the way, we are opinion leaders and if you read this far, please do the same for the good of your family, think about how APPLE is treating you and how you would like to be treated.Today there is no standard of care as I used to say. They are greedy and matter little to consumers.Sad reality… I Was an Apple Fan.I miss Steve Jobs.
C.M. Henry
Excellent staff!! Very knowledgeable and helpful and not pushy in the least. Answered all our questions even though we were just there to see the product in person and get an idea of how it looked and operated in person. Their COVID protocols are fantastic, even though it was a bit cumbersome they were still friendly and got us an appointment with no fuss even though we were just walk ins. Like any Apple store, the layout is intelligent and clean and really lets you focus on the products you are interested in. This is how a tech store should be… Which is probably the reason so many others have copied it. They really make the whole experience feel easy and even more they really do try to pay attention to just you while they are helping you, which in and of itself is a feat considering how busy the store can be during non-pandemic times. Great store.
A k
My wife has an Iphone, i have my reservations with Apple and wont go into details. Had some trouble with her phone whose warranty expired just recently. The staff and managers did a fantastic job. Well worth mentioning Sean or Shawn who worked our appointment in the afternoon. Great job team, service is what its all about and these guys went above and beyond. Thank you!