Retail chain with a variety of signature home furniture, decor, & accessories.
Located In: East Bay Bridge
Service Options: In-store shopping · Curbside pickup · Delivery
Health and Safety: Mask required ·
Hours
| Friday | 11AM–8PM |
| Saturday | 11AM–8PM |
| Sunday | 11AM–8PM |
| Monday | 11AM–8PM |
| Tuesday | 11AM–8PM |
| Wednesday | 11AM–8PM |
| Thursday | 11AM–8PM |
Address and Contact Information
Address: 3839 Emery St Suite 300, Emeryville, CA 94608 Phone: (510) 292-4339 Website: https://stores.ashleyfurniture.com/store/us/california/emeryville/9000036741?cmpid=ls-&utm_source=Local&utm_medium=LocalSEO&utm_campaign=LocalSearch
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Review Summary
Jorge Ibarra
It is a great service and very friendly staff, in special the manager!!!
Nick Popovich
I purchased a high quality furniture set for a very good price.
Brandy Keegans
Fish have good customer skills and he very well mannered.
corbin bennett
I liked the big selection. Paying for my items was like the twilight zone though. It’s easier to buy a car than to buy a “manager’s special” piece of wall art for $59. Not kidding, 30 minutes of multiple salespeople’s involvement from the time I said what I wanted to buy and the time I walked out the door. Three times entered my personal info into different computer screens. Signed at least five papers. Remember, I’m buying a “floor sample” piece of wall art that weighs less than a pound. I needed to go to a separate station to have the tag cut off…not because I needed help getting the tag off but they insisted it’s part of “the sales process”. Near the end, they made me wait to sign a “congratulations” paper which they first presented to me in spanish. Then they struggled to print an English version. Then they said I didn’t need to sign it after all. Just a very weird experience from start to finish. People seemed nice enough but I’m never going back.
Lorna Ryan
This has been the worst experience ever with Ashley Homestore!! I rarely write reviews but if I can save anyone this hardship, I really want to help out. I ordered a dresser in early April to match the other two Realyn pieces that I have in my bedroom. When it arrived in April, the legs to the dresser were incorrectly made so we could not attach them to the dresser. The bottom of the dresser was also cracked and busted. Such a disappointment for something that I paid hundreds of $$ for.The next disappointment was the lack of customer service WOW!! I called the Ashley Customer Service the day after the product was delivered in mid April to note the faulty product. I was going to be shipped new parts which would apparently take about 7 days. I called mid May to follow up on this as there were no signs of the parts. I was been lenient due to the current covid environment. I got an update that the parts would hopefully be shipped and I would receive them in JUNE!! We are placing the dresser over an air vent in our bedroom so I cannot put it there at the moment without the correct parts or it blocks the air and would be a fire hazard.I asked if I could get a replacement and they said that was a whole process but they could try to put it through for me. I would need to wait 24-48 hours to check if I was approved. BAFFLING when my product that I paid hundreds for was bashed with faulty parts. I called after 48 hours and there was no update. They said to wait a couple more days. I am still waiting to hear back. I asked if it was possible to get a refund as I ordered in April and now will only have a functioning piece of furniture in June. That is also a process that I need to be approved for and it takes time….. At this point, I would have much cheaper furniture from amazon in two days.Long story short, if you want to save a lot of pain and have your furniture sooner than 2-3 months, then order elsewhere.
HATTIE JONES (HeyMsJones)
They were very busy when we went in. All the staffing we had dealings with were all knowledgeable, pleasant and friendly. We were assisted by a tall lovely lady whose name I can’t recall, but I think it was Ms.Davis. She listened to what we were looking for, assisted us in measuring the items we needed for our small space and helped us select something that worked well for my husbands medical needs. We haven’t received our purchase yet, but we are very excited for it to be delivered next month.