Jerry Call
Fast, efficient, good selection of clothing, and good prices with great service!
Roman Hernandez
Went for Decor, came home with Awesome Price Shoes and Socks.
Judy Lindholm
The sales and checkout people are helpful and pleasant.
Ramón Cibrián (romaniker)
Nice department store. Good prices, clean and quiet
jesse A.
I went in to the El Centro store on the 7th of March, to buy a gift for my wife for mother’s day. I also wanted to take a look at the wedding bands, because I wanted to upgrade the width of my current one. After having it sized with the rep, and a few rings they had on display, I must of gotten tunnel vision and forgot to retrieve my ring at the display case. I didn’t realize it until I got home, so I went back to the store to talk to Rosa, which is the Immediate Supervisor at the store and expressed my concern. She looked for it with no success, so we escalated it to Juan, the store manager. He stated that he would check the camera’s to see if he could get to the bottom of it, but apparently he left for about 4 days without resolving my issue. I had to call the store back for an update; I later get a call from Rosa saying they pinpointed the rep, that helped me at the initial incident, and that they would interview her on Thursday,. I later call on Friday for an update, and Rosa told me that the rep does not remember me, go figure Rosa could not verify if the camera’s had been reviewed or not, so I asked her if I could talk to anybody else that could help me. Rosa referred me to the Assistant manager, she had a way better attitude and knowledge than Rosa and Juan combined. The store manager was practically non existent in this matter, he seemed like he could care less. The Assistant manager stated that she needed to escalate the issue, so that usually means getting corporate involved, so I get a call frome Nicole from the Kohls Executive branch notifying me that if I want to review the camera’s, I would need a subpoena or a lawyer.Wow! how fast did Kohls escalate from resolving a customer issue to involving a police report or a lawyer. I am very disappointed in the way corporate at Kohls handled this issue, it seems as if they already found something in the camera feed and they’re trying to hide it with intimidating tactics.
Jerry Call
Saved $156.00 dollars today buying new clothes for work! Fast, efficient, good selection of clothing, and good prices with great service!